Business ProfileforGemaire Distributors, LLC

BBB On 06/28/2024, the HVAC technician that I hired, made a warranty exchange for a Rheem ac unit blower motor at Gemaire Distributors! After installing the motor at my home the technician discovered that the motor did not work! After several attempts to start the motor, the technician placed a phone call to the company, and was then notified that the motor had not been programmed! This was very unfortunate news for the technician and a huge inconvenience for my family! The company made mention that they would be closing soon. At this point, we asked for them to stay open and wait for us to make the exchange, since it was not our mistake! The company was hesitant, but eventually decided to stay open and wait for the technician to arrive with the motor! Upon arrival the technician gave the motor to the company at which point the company determined that something was wrong with the motor! It appears that the company knew it was defective to begin with! They then provided a universal motor to the technician, in which the color coding for the wiring harness did not match up! At this point, the company was closed for the weekend, leaving my family and I to sit in the heat all weekend with no AC!On 07/01/2024 The technician returned the motor to the company and they ensured him that they would have the right motor overnighted! As of COB on 07/02/2024 we still haven't received the new motor and still sitting in the hot, humid Houston heat with no AC! This company's unprofessional practices is a great disservice to their customers!