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          Sun Sentinel has 1 locations, listed below.

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            Business ProfileSun Sentinel

            Newspaper
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            333 SW 12th Ave

            Deerfield Beach, FL 33442-3107

            Visit Website
            (954) 356-4000

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            Customer Reviews

            1.12/5

            Average of 43 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            145 complaints closed in last 3 years

            35 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/12/2010

            Years in Business: 61

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Sun Sentinel Company's mission is to be the leading source of information in South Florida (Dade, Broward and Palm Beach Counties) across all media.

            Business Details

            Headquarters
            333 SW 12th Ave, Deerfield Beach, FL 33442-3107
            BBB File Opened:
            1/1/1987
            Years in Business:
            61
            Business Started:
            6/14/1963
            Accredited Since:
            5/12/2010
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Alternate Business Name
            • Sun-Sentinel Co., The
            • South Florida Sun-Sentinel
            • Sun Sentinal Newspaper
            • Sun Sentinel Customer Service
            Business Management
            • Katina Kelly, Supervisor
            • Gary Olszewski, Customer Service Manager
            Contact Information

            Principal

            • Katina Kelly, Supervisor

            Customer Contact

            • Katina Kelly, Supervisor
            • Gary Olszewski, Customer Service Manager
            • Ms. Nancy Meyer, Publisher & Editor in Chief
            • Ms. Alicia Slocum, Consumer Service Manager
            • Ms. Annette Kilfeather
            Additional Contact Information

            Fax Numbers

            • (954) 425-1136
              Primary Fax

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            145 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/10/2024

            Complaint Type:
            Sales and Advertising Issues
            Status:
            Answered
            Again the Sun sentinel didnt deliver my newspaper last Saturday or this Tuesday , I dont understand why this continues ever week. Sometimes theyll add yesterdays paper most of the time they dont. Also thats yesterdays old news, can I get the editors phone number to complain directly ,all other avenues have failed time and again. We live in a sad world when no one takes responsibility for their actions. This delivery person needs to find another job , their service is one of the worst in our 30+ years of faithful membership with the sentinel.
            Read More
            Read 144 More Complaints

            Customer Reviews

            43 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kathy M

            09/06/2024

            Very poor customer service. I signed up for a promo digital service then I did not wish to renew. They offered a new promo so went for it. Unknowingly they kept my previous account open as well but delinquent for non payment since the card expired. It continued to accrue to $85 and they demanded payment via email, I then called right away. Speaking with 2 service **** then a 'supervisor' they offered to reduce to amount to half. Why would a person have 2 digital accounts? I didn't use two to read a digital copy. It makes no sense. They said I had received the service and must pay. Being a new widow I was so upset to have a delinquent account so I agreed to pay half then cancelled my current account. I'm so mad at myself for accepting their resolve I may dispute it. Customer for decades - now gone forever.

            Sun Sentinel Response

            09/20/2024

            September 20, 2024
            Our sincere apologies regarding any inconvenience or frustration associated with your Sun Sentinel digital subscriptions.

            The customer experience and information you provided within this BBB review and your digital accounts are being reviewed and proper course of action will be taken, if needed. Please be advised advised that multiple accounts are not uncommon for digital subscriptions as we do have Schools, Libraries and ******************* using several digital accounts which could be managed by one person. These multiple accounts would need their email address formally activated to each subscription in order to have digital access.  Also, all promotional offers are continuous and you would need to contact Customer Service in order to stop the promotional digital service from one subscription and them order again to start another account.  Due to your feedback, Customer Service will be contacting you directly within the next 5 business days. Criteria and details regarding the Sun Sentinel subscriptions are reflected with all accounts and promotional offers, billing statements and any other correspondence. For more details and to view the Complete Subscriber Terms and Conditions please go to www.tribpub.com/tc.

            Should you have any further concerns or would like any further assistance, please do not hesitate to contact our Sun Sentinel Customer Service Department at ************.

            Thank you,
            ******
            Executive Resolution Center

            Read 42 More Customer Reviews

            Local BBB

            BBB Serving Southeast Florida & the Caribbean

            More Info on Local BBB

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