Business ProfileforNeptune Boat Lifts, LLC

I visited this company at the Ft. Lauderdale boat show and decided to do my boat lift with them. After filling out the preliminary info I was told “our sales rep will contact you.“ Somebody called me, identified himself as ****** from Neptune, and sent me a one page contract to sign specifying price and lift I was getting. I signed and returned and put in an $8,000 deposit for the signed contract that they would build my lift. After 3 months, I never heard back from him. I decided to call, ask for an update on when my lift would be built, and this same person (******) cursed at me, saying he did not want to do the job. I asked for the manager (*****), who offered me his apologies, and promised me to do the job in a timely manner. After another 4 months, absolutely nothing was done so I decided to visit the Neptune Warehouse to find out wasgoing on and to resolve the situation. A young worker at Neptune heard my explanation to the receptionist, approached me, asked me about the situation and stated, “We are not responsible. That is a a third party company (a contractor).” I was very clear and told him that was not what I was told, and to my face he said, “We will not do this job.” He tried to take me outside to talk as to avoid saying this in public in front of the other customers. ****** called me later and said he was returning my deposit. After 8 months, Neptune raised the prices by 40%. They returned my deposit without explanation. Do not deal with them. Do not let this happen to you. I wasted 8 months waiting for them only to lose about 5K in the price increase ordering from another company. Never received an apology, they mistreated me several times with no reason, and the “contractor” they do the work with is extremely sketchy. If they sell to you, they should include only their name in the contract, not a third party.

We manufacture Neptune Boat Lifts here in Fort Lauderdale and sell our products throughout the world through a select network of authorized licensed Marine Contractors who permit, sell, install and service our products, known as our Dealers. This review was placed by someone who started working with one of our Dealers in a unique circumstance. He was trying to buy and permit a lift for a Condo Association in Dade County, where permitting takes a very long time, permitting for a boat lift that was not even a property he owned. We only know who he is because this man came to our office and was screaming at and pointing his fingers in the face of our receptionist, wanting us to intervene and push the process along. Only then did we here of the long process and wasted time that was spent under permitting something that was not even owned by him - a relative. Our Dealer refunded his deposit and had to pay for the engineering and partial permitting himself. This review has nothing to do with Neptune Boat Lifts, the products we manufacture, or our reputation. Unfortunately we are caught in cross fires here.