Business ProfileforSutherlin Nissan Ft. Pierce, Inc.

On 4/2/2023 myself (*********************) and my wife (*****************************) went into Sutherlin Nissan in Fort Pierce. We told the sales woman (*************************) and sales manager (****************************************) that we were just looking. They were very helpful that they could help **. The cars were marked with the Nissan MSRP and a side sticker showing the dealer mark up. This number was about ****** more than the ***** They showed ** a 2022 Rogue Sport SL with all the the options. The cars MSRP was ****** est with the dealer mark up the car had a price tag of ******. My wife is very knowledgeable about cars and said that we should leave because the car was overpriced at ******. ****************** was insistent that he could get the car price down. Inside the dealership when we talked about financing we said we were going to put ****** down in cash and trade in our 2014 ********** Outlander with ****** miles on it. We had already researched the trade in value for the Outlander and it was estimated to be ****. We said that we also had a 2014 ***** 6 Grand Touring Edition with ****** miles that we could use as a trade if the value was higher. Or if needed we could finance a small portion. The Dealership came back with a price that included our ****** down payment, both cars as trade and a 7 year finance for ****** a month. This was to include a several bumper to bumper warranties and a service contract that covered everything. We would not have to pay anything.***** the financial manager switched numbers around showing that we were getting a major warranty.The next day when we picked up the car it was not the same car. We had spent a great deal of time explaining that my wife was terminally ill and had mobility issues. The car we test drove had a passenger seat had lumbar etc..The controls were different were said this is not the same car. The paper work they gave ** had auto generated signatures did not match mine. The warranty is not what was told, the car already has issues.