Business ProfileforAnd Services

My unit was installed 7/7/2020.I called And Services around the end of April 2024 regarding my unit is not cooling my home properly and the pipes are frozen. I was told that someone would be out that same day only to receive a call minutes later that it would be the next day. The next day came and no one called or showed. I called back to verify the date and time of my service and was told I was scheduled for the next day. I was extremely frustrated and wonder why And Services is so unorganized and could not schedule an appointment for service properly . The service repairman came out and fixed my unit and stated that the capacitor went bad. I paid $197. I was told that I was paying for the service not the part. I asked for my manufacturer warranty to review and what my options were to find any company for services. On May 27, 2024, the unit went out again. The repair man came out. He stated there was no issues with my unit.On June 6, 2024, my unit went out again. I texted the company and was told that someone would be out the same day. I received the infamous call that it would be the next day. Marlon, Supervisor made the service call and I was told that the electric board was failing. When Marlon went outside to show me. He asked me to come outside and see the issue. When he tried to show me the lid had one screw so he never looked and identified the problem. Marlon sent someone out here on Friday, 6/6 to put a new electrical board in. I was told I was being charged $50 because the part was not at the original location. When the tech arrived to fix the issue. This tech had to leave because he left his equipment to pull the motor out to exchange what was needed. Then another tech came out to fix the same problem, same day. He left and failed to fix the unit. He never called me to tell me the issue. He just left. I called Marlon to say my ac unit is not working. The tech never came in my house to see if my unit was working. I have had 9 services call