Business ProfileforJones Carpet One

We should have listened to the negative review posted 2 months ago, but took a chance and hired this company anyway to take out carpet and lay LVP & LVT. What a nightmare of a mistake! Everything went wrong from day 1. Ran into problems, but because our salesman was on vacation which we didn't know about, but he rudely let us know when we called, and because everyone else was also out, (again we didn't know), there was no one to call. The guys needed permission for some things, but no one was available to help. Salesman refused to come out when he got back from his vacation, but finally did, but with a horrible attitude! Even cussed in this house! We ended up calling the owner, who came out few days later. Seemed nice at first and said he'd send out one of his best guys to fix problem areas. Well, because of short-cuts, things turned out worse, but now they refuse to do anything more and blames us for this and that when it's them who messed up the 1st and 2nd time! Said there is no pleasing us and nothing more they are going to do! Seriously??? How about doing it right the 1st time, or fixing it correctly and "properly" the 2nd time. He turned out even worse than the awful salesman! Seems they just expect us to ignore uneven cuts, high/low areas, scratches, cuts, popping and clicking, floors that weren't properly prepped like we were told it would be when we hired them. Refused to fix door jambs the guys cut way too high, but denied. They fought about having to fix anything and blamed us instead. Guess they won't stand behind their work. Wish we knew that beforehand! There is no quality or attention to detail in this job. There were more problems not listed, but not enough space to type it. For all the money we spent, we expected way better than this! With all that went wrong from the get-go, the owner, (on his own), said we were sent the wrong crew and with everything else, it made for the "perfect storm", yet he refuses to make things right.