Business ProfileforWheelHero.com

We realized on delivery we chose 9.5" instead of 10.5" rims, our mistake. We immediately contacted them via email and received a response "usual response times 10-40 mins". We emailed again 2 days later, still nothing. We called the later that day and talked to someone that was either high or someones son because they had less then zero information on how their own policies work and with what we told them they said we will receive an email on how to return and it shouldnt be an issue to switch them out. So, we were told what we wanted to hear. We finally did receive an email about 1 hour after the call and it said we would be responsible for shipping back (completely fair) and also a 25% restocking fee and signed by a "*****" along with a fax number (yup, they wont give out their direct line, but they will give out a fax number that were used in the early 2000s). These boxes are unopened and due to cost of rims with shipping it would be nearly $700 to ship back! I called them, emailed them, they refused to answer or respond to anything. I am not an unreasonable person, as I mentioned above the shipping cost was understandable but its not like we sat on these for a month so you couldnt sell them to someone else, we contacted this company the next day and then the game of them not responding began. Clearly, they just dont care for the customer and are out for a money grab so, here is your review, Wheel Hero.