Business ProfileforSouth Dade Toyota

I want to first state that this is the second time I have issues with this dealer. Me and my wife have purchased two vehicles at this dealer. An issue regarding Extended Warranty with South Dade Toyota. For comparison, ******* Toyota I had my extended warranty cancelled and refunded 2023. To go into it further it was processed at the dealer and the funds was refunded to my car loan bank in just under two weeks! How it should be done without a hassle!Now speaking about SouthDade Toyota my first vehicle I purchased with them in 2021, I had it traded in at another dealer in 2022. So I wanted my GAP refund because I no longer have the car. No emails or follow up calls were received. After 3 months I finally was able to speak to ***** at Cancellations. It was this time after raising h*** she decided to process my refund. Two weeks later got the check. Now its 2024, I purchased a 2024 Toyota in April and was hit from behind in a car accident in July. Its a total loss. So now I need my 3 extended warranties cancelled and refunded to the bank. ***** again, wants to play games. She told me to not even come in because I need a request from the auto loan bank. Which is total false. I went in to the dealer and Manager ****** told me to fill out the form for my warranty refund. I asked to have it processed and not just be put on the back burner. He denied my request. I called ***** when I left, she was in fact there. Again, playing with me. Mgr **** gave me the form and to fill out. ***** told me she will get back to me that she will speak with her rep. **** lie after lie with all of them. Run around after run around.Im in the process of a total loss with GAP. I will not play this games again. I need them to process my warranties. More then 2 thousand dollars that need to be sent to my auto loan. Customer shouldnt have to go through all this frustration and stress over something Im in my right to have. Process and refund me my extended warranty so I can move on!