Business ProfileforPadron Brothers Carpet Vinyl Floor & Tile

We recently did business with ************************************** to purchase flooring. They provided us with their recommended vendor for installation, Excell Tile, to support with the installation. After several meeting with Padron in their showroom as well as appointments with their preferred installer, we landed on a tile we liked. In order to confirm if the tile was the correct size, we had the installer take measurements at the house at least twice and he confirmed he was in constant communication with the sales associate from Padron Flooring. When they confirm it was the "correct size", the sales associate at Padron informed us that the tile we liked was not in stock in the showroom and was on a ship from ****** to ***************** but made sure to tell us that if we, "wanted to be safe, to put a 50% deposit down to secure it." Meanwhile in the background, we had 2 independent installers come to our home to take measurements in order to do our due diligence. It was shortly after placing the deposit that the 2 independent 3rd party installers confirmed that the size of the tile was wrong and measurements were not correct, leading to an inability to use the tiles altogether. Upon hearing this my wife and I immediately called Padron Flooring and requested a refund due to the wrong size tile being purchased at the confirmation of both their preferred installer and the sales associate. They refused to put me on the phone with the manager and ignored my requests to speak with one. They are still holding onto 20% of the total order amount even though the wrong tile was confirmed, the products are not in the showroom (they are in transit on a ship), and we did not receive any goods. This is an outright money-grabbing scam! This place needs to be investigated for scamming and fraud and I want a FULL refund back in the amount of $2,156.80.- Date of Transaction: May 24, 2024 - Business Committed to Providing at least 10% back (should be 0%)- Invoice: 01-210692