Business ProfileforQuality Repairs Association Inc

I contacted Quality Repairs ************** on 8/16/24 because my refrigerator wasnt cold enough. **** came out that day to fix it but needed to order a part & since it was after 6pm, he said he would come back on Monday. Monday, 8/19, he called to say the part wasnt available & he would be out on Tuesday. He came back on Tuesday & replaced the part & told me it was fixed. I was charged $340 & was told that if there were any problems its covered under warranty for 90 days. It worked for approximately two weeks & then I noticed that it was no longer cooling to a refrigerated acceptable temperature. I called again on 9/5 and notified him that it wasnt working. He apologized & said that it was under warranty & that he would be out on Saturday between 6 & 8 PM. He came out on Saturday & installed a defroster part. On Monday, 9/9, I called back to let him know that it still wasnt cold enough to refrigerate. He was supposed to return on Friday, 9/13, however, I received a text from him that he was working on the other side of town & would he be able to come back on Monday, 9/16 & he asked me what time would be good for me. I replied coming back on Monday, would be OK (what choice did I really have?) & told him I was available between 9 AM & 11 AM. At 11 AM on Monday, I sent a text to **** asking where he was & I did not receive a reply from him until 12:55 PM when he said he would be here between 4 & 6 PM. Prior to his text, I called the office & spoke with the scheduler & voiced my complaint & asked to speak with the owner and/or the supervisor. I have not received a call from either, however, I did receive the text from ****. I am an insulin dependent diabetic & both my short term & long-term insulin need to be refrigerated & because of this extreme delay well over $500 worth of insulin is no longer good & able to be used.