Business ProfileforA Plus Moving and Storage

We were a little skeptical of this company from the online reviews but decided to give them a chance. We had ********************* (the representative) facetime video with us and go over each and every item, measured them, and how to wrap/pack them. We were comfortable that our estimate would be accurate but when the actual moving truck arrived the estimate changed from $7158 to $8237. plus an additional $582.00 for wrapping glass items. We were told to wrap them and I quote...North, South, East, and West with bubble wrap and we did so. We followed their instructions to the letter yet ended up paying $1661.00 additional. This is the first time we have ever moved using a moving company so we were relying on their expertise to guide us and our furnishings there safely. We are asking at a minimum that they reimburse us for the $1661. add'l glass wrapping mover required that created extra CF. We understand the additional CF in the estimate is for the additional packing space it took up and are happy that our items will arrive safely but would have chosen another mover at a much lesser cost had we known. This is no fault of the moving crew that came to our home. They were polite and extremely professional. This is totally caused by the workers, BrXXX, RicXXXX and ***** who kept saying they would cover it but then would not pick up our calls or answer our emails.