Business ProfileforXcursions USA

On July 7 2023, on my way to visit Key West&participate in the trolley and other excursions. This was a horrible experience. On the way to key west, the bus broke down, making me late for the other activities that I had plan to do. We was broke down in pure heat! Couldn't open a window or nothing. I was sweating profusely and got sick to the point when we FINALLY got another bus I was too drain to enjoy Key West. I am a diabetic, there was no water, no snacks cause it isn't allowed on the bus. I want a,refund . I felt like I was going to pass out I tried to tell the lady, but she just said you'll be ok..no concern.The trolley wasn't any better. My tour experience was ruin, when the trolley driver picked up a lady(who wasn't booked for a trolley) because of heat exhaustion. The tour became about her, Instead of seeing sights and learning history. The driver basically zoomed passed the points, to get the passenger to the Ac mall to cool off. I'm not heartless, it was really hot that day, but my experience in Key West was ruin. To top it off. The driver made a joke involving race and I don't appreciate that, drove recklessly ( playing chicken with a truck going wrong way) just overall bad experience. Contacted them about a refund of $292, getting the same answer over and over. I feel like I'm getting the run around. It's gettourguide company and Xcursions USA Combined Booking GYG7VMB5QV2F