Business ProfileforFor Eyes Optical Company of Coconut Grove, Inc.

On August 11th I contacted four eyes in reference to me and my daughter's glasses okay my glasses and my daughter's got messed up due to they alcohol got on the glasses I cleaned the glasses with alcohol basically it made the material right then and flimsy and also made the lens unseeable you couldn't see out of them so I contacted four eyes and White ***** I've been going to them for years me and my entire family and never had a problem very very good people have been there well I spoke to a lady named **** today and basically she was very rude and obnoxious first she kept me on hold for a long time then she got on there and she told me that for my daughter to replace her glasses my daughter is 8 years old she's she said that I had to go to Fair gang and ******* to get the prescription all over she told me that she couldn't find me in the system which I knew was alive because I had spoke to a man maybe like a week or two prior and he said that me and my family wasn't due to get new glasses until January 2025 but at the end of the day I already got insurance on all the glasses I already do because I've had incidents where classes then got destroyed so I went on in you know got the replacement with it it's 75% off and I paid the difference she going to tell me that expired so I couldn't use that and my daughter I had to get to prescription and then see if she could get it she was just I told her I said can you have the manage your call she said well **** I didn't never even mention who the manager was and I didn't know deep **** was no longer there she said but **** ain't no longer here and it's joy and I said well can you have him call me she said no you can call him tomorrow I'm off till Wednesday something needs to be done about that young lady and something needs to be done about me and my daughter's glasses