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Find a Location

Careful Hands Moving Florida, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforCareful Hands Moving Florida, LLC

    Moving Companies
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Careful Hands Moving Florida, LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      2043 Resort St, Navarre, FL 32566-5602
      BBB File Opened:
      6/11/2007
      Years in Business:
      35
      Business Started:
      1/1/1989
      Business Started Locally:
      9/1/2005
      Date of New Ownership:
      11/2/2018
      Business Incorporated:
      11/2/2018
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of IM1247 for this business, issued by Consumer Services/Dept of Agri (TAL)

      These agencies may include:

      Consumer Services/Dept of Agri (TAL)

      Mayo Building, Room 110

      Tallahassee FL 32399

      (800) 435-7352

      https://www.fdacs.gov/ConsumerServices

      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Careful Hands Moving Company
      Business Management
      • Mr. Chad Smith, Owner
      Contact Information

      Principal

      • Mr. Chad Smith, Owner

      Customer Contact

      • Mr. Chad Smith, Owner
      • Mrs. Shannon Smith, Co-Owner
      Additional Contact Information

      Email Addresses

      Industry Tip

      BBB Tip: Hiring a mover

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Sydney M

      1 star

      07/18/2022

      If I could give this company 0 stars I would. I scheduled a same day move to pack a U-Haul 07/12. Although the movers were prompt and prepared to move my stuff, after they put their hands on my items, they weren't so careful handed now were they? I provided a dozen moving blankets provided by U-Haul that they utterly failed to utilize. Not only are one of my dressers completely destroyed (it's in the garbage as we speak), The other one suffered major scratches and chips also. Not a single one of the moving blankets I provided were wrapped around these items. To make things even worse, they packed every single heavy box that I had on top of these dressers. They also thought it would be smart to pack my bedframe in between my sectional. This caused tears and rubbing on my couch. There is also red stains on my couch from what I am assuming is the strawberry lemonade that I also found packed in my U-Haul. I confided and trusted this company to move my items with care, which was heavily neglected. Not only were they slow to respond to my claims after I sent pictures through email, they had the audacity to tell me it could have been from the way that I was driving. I am no professional mover, but I highly doubt driving a U-Haul at 45 mph will cause a dresser to completely collapse and a couch to rip. Apparently the bed frame "just happened to be in between the sectional it wasn't packed that way". This company has no accountability or responsibility. Instead of refunding me my move or perhaps even paying to get my couch fixed and replacing my dresser, they went the "it's not our problem" route. Apparently the way that they pack things they just expect it to teleport to your desired location in mint condition. Considering this is an LLC and and a family ran business, they desperately need to hire employees with empathy, intelligence and perhaps two eyes and open ears? Just a suggestion.

      Careful Hands Moving Florida, LLC Response

      07/18/2022

      This sounds like someone that would like to get their move done for free. I requested pictures from the alleged poor loading job and never received them. My employees also stated they did utilize the moving blankets and the customer even stated how well they did with the loading. The employees that were on this job have 10+ years of moving experience so it is hard for me to believe they did this job as poorly as the customer has stated. I tried to explain to the customer that if we do not transport the items we have no liability for them. Even though they stated they drove 45mph I have no way to verify that. I also have no way to verify that the damages were not made during the unload which we were not a part of. The customer could have very well had family or friends help unload and they could have damaged the items. As I was explaining this to the customer they started getting angry and used profanity while speaking to me and I will not be subjected to that.

      Local BBB

      BBB of Northwest Florida

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