ComplaintsforCoastal Firearms
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Complaint Details
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Initial Complaint
09/06/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On August 13th, 2024, I made a purchase on Coastal Firearms website. Payment was confirmed via email on August 14th. I have not received my item, a tracking number nor an update regarding my purchase. I have attempted to contact the company via email with no response.Initial Complaint
05/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered a couple items from this company. They sent fake shipping info and now wont respond to emails or phone calls. Other reviews here state that this company is a scam.Initial Complaint
05/07/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On or about 23APR2024, I purchased a Benelli M4 Field Stock from the business in question. Upon ordering, I was sent an email that I would have to pay via PayPal friends and family due to regulations. I paid the amount of $138.70, and was given shipping information. The package was shipped through TrustCargo Logistics, and on 28APR2024 TrustCargo Logistics informed me that I would have to pay another $10 fee and $90 in insurance, or my package would not be delivered. Coastal Firearms did not disclose this to me, as I would not have placed the order had I known that. After a lengthy conversation with TrustCargo Logistics, they informed me I could only pay that $100 through PayPal Friends and Family. I informed them that that was not an option, and instead sent a PayPal Goods and Services payment with the associated fee factored in. They told me this was not acceptable, and refunded me, demanding I send it friends and family. I declined and said to return the package to sender (Coastal Firearms). I have attempted to make contact with Coastal Firearms regarding this issue multiple times, being met with silence. I fear that their payment methods and choice of shipping company identifies this business as a scam that requires investigation. Do I need my money back? I'd prefer it, but really I want their business investigated THOROUGHLY for fraudulent business practice and put on notice for this fact.Initial Complaint
02/20/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On February18 I tried to make a transaction with Coastal Firearms for a kimber 300 win . I was told to send the money to ************************* due to Paypal restrict Firearms policy. The money was sent I cannot reach the dealer will not answer any of my emails , phone was disconnected. I have included many photos of the emails. I would very much like to have this issue resolved get a refund and the Better Business Bureau needs to look into an investigation of this company and have their FFL removed.Initial Complaint
02/08/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I ordered 3 bags of rifle brass to meet the 100.00-dollar minimum order. Attempted to use the website Chat feature, it was disabled. Attempted to call **************** the phone rings busy and hangs up. Tried to e mail the owner and the e mail bounced as a dead address. This is on me as After becoming suspicious, I was easily able to determine, the web site was a scam.!Initial Complaint
02/02/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Scammed out of $366. See all the previous complaints, same story.Initial Complaint
01/12/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 12/30/2023, I was searching on-line to make a purchase on gun powder. CoastalFirearmshop.com came up. The website looked legit. After selecting the product and checking out, I got an email from the "company" telling me to select the PayPal option ****************** due to PayPals strict regulation against firearms and any ammunition purchases. After making the payment of $152.00 using this option, I never got confirmation of shipping. So, when I tried to call them, the listed telephone number just sounded busy. I tried chatting with them using the on-line service but would get an error message and to try later. I also emailed them back asking them for shipping confirmation, but no response. Soon right after, I did a search regarding possible scam, and saw several other forums stated that it was a fraudulent website. ***This Website needs to be investigated by the *** and shut down immediately. As of today, it is still up and running***Initial Complaint
01/02/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
i placed an order online 12/24/2023. i later received payment instructions via email to send money through paypal. they have been non-responsive to my emails since then. an attempt to contact on the phone showed their phone number doesnt work nor the online chat option on their website. my order number is ***** at a total cost of 226.00$.Initial Complaint
12/26/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
12/5/2023 Buying a conversion kit Tells you to send the money as family and friends so you have no way to get it back.Initial Complaint
12/13/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Well, I'm number 15 of folks who got scammed by this lousy outfit COASTAL FIREARMS on 11/24/23. This is a complete fraud. I purchased a shotgun, paid for it online through paypal and I quickly got an email from some asshat named *************************** (Sales Manager) who said this:Due to PayPals strict regulation against Firearms & and any ammunition purchases, we can only accept PayPal payments as **************** type. PayPal ID: ******************* Send us a payment receipt or a screenshot for confirmation.Regards,************************* | Sales Manager CoastalFirearm Yes, I should have known better at this point to cancel the order, but I fell for it. After a couple days of no updates, etc I asked for status. ***** replied back saying "sorry for the delay, tracking number will be sent soon". After that he never responded to multiple emails from me and I never received the gun. They have a ph number on their website, but it will not go through. This place COASTAL FIREARMS is a COMPLETE FRAUD AND THEY WILL STEAL YOUR MONEY! Had I read all 14 negative reviews I would've never purchased anything from this company. DO NOT BE NUMBER 16 WHO GETS RIPPED OFF BY THIS CROOKED OUTFIT- COASTAL FIREARMS!!!
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Contact Information
Customer Complaints Summary
25 total complaints in the last 3 years.
14 complaints closed in the last 12 months.