Business ProfileforAardy

We purchased travel insurance through AARDY for a trip to ****** from 11/6/2023 through 11/17/2023. The insurers assigned by AARDY were IMG Global and iTravelInsured (Policy Number TCSE283505774). The underwriter for this policy was United ****************************** The trip was cancelled on October 12, 2023 due to terrorism in ****** and the unsafe conditions for travel since that time. We filed a claim for Trip Cancellation on October 13th, 2023 based on the ongoing terrorist incidents. We received a rejection of our claim on October 25, 2023 and submitted an appeal on October 26, 2023 with additional supporting information sent on December 24, 2023. The rejection was based on "General Exclusion 12, Failure --- to provide the bargained-for Travel Arrangements for reasons other than Financial Insolvency or Financial default". Our Claim was based on "Travel Arrangement Protection, Trip Cancellation, Other Covered Events, 22a Terrorist Incident occurs before trip". We were scheduled to leave November 6, 2023. I attempted to upload copies of all the appropriate travel insurance policy, documents, and other correspondence for your review but the file I had prepared and submitted to the ***************************** is too large to be accepted by your system. If you provide another means to get you the information I will comply.