Business ProfileforRand Eye Institute

It is Rand Eye Institutes mission is to be a true patient advocate. The Rand Eye institute provides a state-of-the-art examination for all patients that are seen in our office by an ophthalmologist and their team of doctors. We understand the concern of the patient who called our office on February 15 and was accommodated with an appointment for 4 days later. While we try our best to attend to our patients in a timely manner, some patients *** require additional time during their examination that *** delay our schedule. We have reached out to the patient to discuss this matter directly;however, the patient informed us that a letter via standard mail was sent in February of 2024 detailing her concern. We explained that we did not receive that letter as we would have addressed this immediately.  We did not receive any phone calls or follow up from the patient after the stated letter was sent to our office. We treat all of our patients with the utmost respect that they deserve. We understand the frustration of the patient and take any complaint very seriously.

As far as the credit on the account is concerned, it is our policy to return any money that is not rightfully ours based on the insurance explanation of benefits and/or self-pay fees. Due to the covid pandemic and the timing of when the previous visits were, it appears that the account was not reviewed to initiate the credit. Upon scheduling the recent appointment our accounting department reviewed the account and determined the patient was due a credit. It was acknowledged to be applied to the upcoming visit towards the current patient responsibility.We will be sending a refund for any overpayment directly to the patient immediately.