Business ProfileforAffordable Energy Center, LLC

On 9/26/23, I met with Brandon *****, who Jordan ****** assigned to present the incentives for the Inflation Reduction Program/HEERA Program, After the detailed information he assisted me with obtaining a loan to bridge the gap while I wait for the tax credits/rebates; he calculated the amount to cover the costs of the project based on the available rebates & tax credits. The project included: adding more insulation, Solar attic fan and replaced HVAC unit. totaling 27,336. The process was explained that once work was completed they file for the rebates & tax credits and I sign the document. Now that the work was all completed on 10/20/23 and they received confirmed payment 10/20/23 they no longer communicate. I have made numerous documented calls, text & voicemails to several individuals and no return calls or communication. The names include Jordan ******, ***** ****, Libby **********, The resolution I need is WHEN and WHO will complete the process for the rebates/tax credits? I also need an itemized breakdown of each product installed, costs vs. just the total amount. It is perceived that now that the products are installed and the company has been paid in full, they no care or are interested in following through with their "pitch". I would NOT refer this company due to my experience and concern for others to be on the line for a large loan amount that may not get reimbursed, Clearly the overall costs were inflated due the rebates/tax incentives. I would have never spent this large amount as a consumer buying direct for these specific improvements.