Business ProfileforCITY Furniture, Inc.

I purchased a dining room set which arrived damaged upon its initial delivery. I immediately contacted the store, and while I appreciate the willingness to send replacements, each of the four subsequent deliveries also contained damaged items. After the fourth occurrence, I was offered the option to reselect an item. However, I have encountered two key problems with this offer:1.Lack of Suitable Options: Upon reviewing the stores inventory, I found that none of the available items align with my personal taste or fit my home dcor. This limits my ability to reselect from the current offerings.2.Concerns Regarding Product Quality: Based on my experience with four consecutive damaged deliveries, I am concerned that any further attempts to reselect from this store could result in the same issue.I was initially informed that I could explore options at Ashley Furniture as part of the re-selection process. I took the time to visit Ashley Furniture and found a table that suited my needs and preferences. However, I was later informed that the store is not affiliated with Ashley Furniture, making that option unavailable.Given the repeated delivery of damaged products, the lack of alternative options that meet my preferences, and the failure to resolve the matter after multiple attempts, I must now request a refund for my purchase. I believe this is a reasonable request, as I have exhausted all efforts to find an acceptable solution, including attempting to reselect from both the store and another location based on their guidance.I kindly ask for your immediate attention to this matter and request that the refund be processed as soon as possible. I trust that you will understand my position and work with me to resolve this issue in a fair and satisfactory manner.Thank you! *******