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          Alpha Vitality, Inc. has 1 locations, listed below.

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            Business ProfileAlpha Vitality, Inc.

            Furniture Stores
            BBB accredited business

            Contact Information

            5383 New Peachtree Rd Ste G

            Chamblee, GA 30341-2844

            Visit Website
            Email this Business
            (866) 909-6062

            Business hours

            Closed
            Business Hours
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            Closed
            Closed

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/24/2020

            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Massage Chair Max is a leading and professional heath appliance service
            provider in the world. We focus on  research and development,
            production, and marketing of massage products in the health industry,
            and service scope covers North America and Europe.

            Products & Services

            Massage Chairs, Zero Gravity Chairs

            Business Details

            Location of This Business
            5383 New Peachtree Rd Ste G, Chamblee, GA 30341-2844
            Email this Business
            BBB File Opened:
            8/19/2020
            Years in Business:
            5
            Business Started:
            10/15/2019
            Business Incorporated:
            10/15/2019
            Accredited Since:
            8/24/2020
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            9:00 AM - 5:00 PM
            T:
            9:00 AM - 5:00 PM
            W:
            9:00 AM - 5:00 PM
            Th:
            9:00 AM - 5:00 PM
            F:
            9:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Qiaofeng Fan, Owner
            • Ms. Ashley Wagner, Office Assistant
            • Ms. Kierston Franklin, Manager
            Contact Information

            Principal

            • Mr. Qiaofeng Fan, Owner

            Customer Contact

            • Ms. Kierston Franklin, Manager
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/25/2022

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I purchased a massage chair from Alpha Vitality Solutions on October 16, 2022. ($3699) After receiving the item, while assembling I noticed it was defective. (The side panel is unable to stay in place) I reached out via email on the 19th to inform customer service of this. They responded the next day asking for my order number and photos, I replied with both and since then I have not heard back. I reached back out on October 21st asking for an update and I still have not received any response. The way the hardware was shipped was very concerning, the touch screen was wrapped in a dirty towel, all the screws were thrown together in one bag, no markings as to which s**** went where. I found two numbers associated with this company and each line is unavailable, an automated voice says that they are busy and the line keeps ringing. It's extremely frustrating how easily this company took the funds out of my account, but is now somehow unable to provide proper customer service.
            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Qing Z

            01/26/2024

            This review only for the white glove service that I ordered alone with the massage chair. Im Very unhappy with white glove service. I paid $300 for the service. They knew how heavy the chair is. They have 1 person came try to have that move inside of the house. Pretty Much impossible. I have already talk to the company about the white glove service. Her response was I knew . We do it everyday day . But 1 person is not able to move that thing inside. Then when he finished . He wont leave. Because the company never paid the white glove service. He was expecting me to paid but he had no idea that I paid while I was making the purchase of the chair . And he wont leave my house until I paid him. But I have already paid for the service. So I called the company about 30 times while we all waiting for an answer. So I had to pay him again to leave the house . Because I still didnt get a call back or response from the company . This is unacceptable. I will not refer this business to anyone. . Everyone please read this before u making purchase. Will give another review after we try the chair . But so far its been disaster.

            Local BBB

            BBB Atlanta & NE Georgia

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