Business ProfileforAylo Health, LLC

I have two insurances; ********** blue shield open access in which the full deductible must be paid before they pay; and ********** blue shield federal which pays everything but the 40 copay. Initially only the open access insurance was billed so after receiving a bill I reached out to the billing department to ensure that they added the secondary insurance which is the federal. I was told that the insurance was added and the bill would be sent back out to the secondary insurance. After receiving another bill a month later I reached back out to find out the issue. The representative double checked and stated both insurances were on file and they would be sending a bill out to the federal insurance but it would take a few weeks. Well fast forward an almost 2 months later and I have just received a bill from a collection company for the same bill that they stated they would be sending to the insurance company. I pay insurance for a reason and not billing the insurance company before expecting me to pay is absurd. At this point I am sure they are intentionally not billing the federal insurance so that they can try to stick me with the bill. I am requesting for the third time that they bill the federal insurance so that they can pay and I will gladly pay my portion minus any interest and late fees as I have called twice to ensure they have both insurances and know who is my primary and who is my secondary so that they can properly bill both.