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          Find a Location

          Tidal Wave Auto Spa has 28 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Tidal Wave Auto Spa

              115 E Main St Thomaston, GA 30286-4175

            • Tidal Wave Auto Spa

              1310 Houston Lake Rd Kathleen, GA 31047

            • Tidal Wave Auto Spa

              4820 Miller Rd Columbus, GA 31909

            • Tidal Wave Auto Spa

              7920 Veterans Pkwy Columbus, GA 31909-1724

            • Tidal Wave Auto Spa

              2707 Watson Blvd Warner Robins, GA 31093-2909

            Business ProfileTidal Wave Auto Spa

            Car Wash
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Current Alerts For This Business

            Pattern of Complaint:

            According to BBB files this business has a pattern of complaint concerning consumers not being properly advised on the reoccurring monthly subscription and price, cancellations not being processed when consumer request, being charged after cancellation has been processed with no refund, consumers being signed up for a subscription by staff without consumer knowledge, and scratches and other damages from washing equipment to vehicles. BBB has sent a written notice to Tidal Wave Auto Spa identifying the potential pattern of complaint with a request for a business response.

            Contact Information

            115 E Main St

            Thomaston, GA 30286-4175

            Get Directions
            Visit Website
            (478) 287-2500

            Customer Reviews

            1.34/5

            Average of 50 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            128 complaints closed in last 3 years

            83 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            This company offers car wash

            Business Details

            This is a multi-location business.

            Find a Location

            Tidal Wave Auto Spa has 28 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Tidal Wave Auto Spa

                115 E Main St Thomaston, GA 30286-4175

              • Tidal Wave Auto Spa

                1310 Houston Lake Rd Kathleen, GA 31047

              • Tidal Wave Auto Spa

                4820 Miller Rd Columbus, GA 31909

              • Tidal Wave Auto Spa

                7920 Veterans Pkwy Columbus, GA 31909-1724

              • Tidal Wave Auto Spa

                2707 Watson Blvd Warner Robins, GA 31093-2909

              Headquarters
              115 E Main St, Thomaston, GA 30286-4175
              BBB File Opened:
              2/5/2015
              Business Management
              • Ms. Amanda Thompson, Account Manager
              Contact Information

              Principal

              • Ms. Amanda Thompson, Account Manager

              Customer Contact

              • Ms. Jennifer Rogers, Manager of Marketing
              • Ms. Mary Hightower
              • Ms. Paige Canfield
              • Ms. Amanda Thompson, Account Manager
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              128 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/17/2024

              Complaint Type:
              Sales and Advertising Issues
              Status:
              Unanswered
              I arrived at tidal wave to get a car wash on July 13, 2024. I was there to get a single car wash as I don't use the car wash often. While at the gate selecting what wash I wanted, the attendant came to my window sayin for the same price I could get unlimited wash for the month. I kindly declined telling him that I don't use it often and I would for get to cancel. He continued on multiple times as I declined, telling me he's the manager and that he put it in the computer and it would not auto renew. After about the 4th time of declining I said sure. I just wanted to wash my truck and get out of there. Never been back since. After looking at my bank statements the last 2 months I've been charged for a membership that I didn't agree to and they refused to help of any kind.
              Read 127 More Complaints

              Customer Reviews

              50 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Melanie M

              10/28/2024

              I just called to cancel my membership from the ******* ** location and ask for a one tIme refund they just charged me. Customer rep cancelled my membership and I was advised there would be no refund of 49.97$ they just took out. Also, had an incident that was not my fault at this location involving their car wash drive thru that resulted in my and 2 other vehicles getting damaged that they did not take responsability for. Horrible Horrible Place!
              Read 49 More Customer Reviews

              Local BBB

              Better Business Bureau serving the Fall Line Corridor, Inc.

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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