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Krusen Motors has 1 locations, listed below.

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    Business ProfileforKrusen Motors

    Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2301 E Washington St, Mt Pleasant, IA 52641
    BBB File Opened:
    4/3/1998
    Business Management
    • Tyler Ferguson
    Contact Information

    Principal

    • Tyler Ferguson

    Customer Contact

    • Tyler Ferguson

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    4 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Sydney H

    1 star

    03/14/2024

    I bought a used 2013 ***** S60 here Before I bought this car I asked if it had any quirks, any issues, and the answer was no, so I bought it. When driving it off the lot, a sign for regular maintenance needed came on, I asked about and they said that they just didnt have the proper scanners for *****s to turn it off. This was not the case, 2 weeks after I bought the car I had to drop $600 on maintenance fixes. However, before that I had a service engine light come on the second time I drove the car, less than a week after I bought it. I called them, they told me to bring it in. Turns out they put in the wrong gas, it took gas without ethanol, something that they failed to mention. I asked them to take it out, ethanol gas in a non ethanol converting car can majorly harm the engine and mess up the fuel injectors. They said they wouldnt do that, they told me to buy premium gas on my dime to fix THEIR mistake. I got the car back and less than 2 days later my car ran out of coolant on the side of the road. Engine light turned back on. I told them that I thought that my head gasket had blown, this was less than 2 weeks of driving the car. They told me to get it in, I payed a $400 towing fee to get the car to them. Guess what they told me, there is absolutely nothing wrong with your car. they drove it back to me. The first time I got in the car after they have it back I had a coolant low light come on followed by a service engine light, I sent it to them and never got a response. My car started to shake horribly and would barely drive so I took it to my mechanic and spent $700 dollars on maintenance to fix the service engine light and leaking coolant.RIght now my car is getting fixed for a blown headgasket, which is $4000. I dont know if they are seriously just incompetent or if they just screwed me over, The time in which I started having these problems is indicative that this was an issue before I even bought the car. I have never had a worse experience.

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