ComplaintsforAlbertsons

• Initial Complaint

  02/04/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 12/16/21 my husband purchased one Ulta $50 gift card from our local Vons supermarket as a Christmas gift for me. Upon opening the gift card on Christmas Day I found the gift card enclosed was NOT from Ulta but from a store named Cabela's for the amount of $25! My husband called Vons right away to report this finding but was told they're not responsible once the card was sold and activated. The staff from Vons said we need to call the Ulta number on the back of the gift card holder, however Ulta could not help us because the actual gift card inside the Ulta gift card holder is NOT an Ulta gift card. I also called Cabela's and gave them all the information on the back of the $25 gift card, I was told that the gift card was never activated. In summary: 1) my husband paid $50 cash for a $50 Ulta gift card.2) instead of a $50 Ulta gift card a $25 Cabela's was enclosed.3) Called Vons - they refused responsibilty and told us to contact Ulta even $50 was paid at their register and the cashier activated the supposedly Ulta gift card with bar code on the back of Ulta gift card holder.4) Called Ulta - unable to help with only info on the back of gift card holder without the *** on physical card which we do not ********** Called Cabela's - they were able to look up the gift card information because I have the physical card, was told it was never activated.I do not want a $25 Cabela's gift card (never even heard of this store) when my husband paid for a $50 Ulta gift card! Vons needs to accept the return of this wrong gift card and either refund us the $50 my husband paid or give us a $50 Ulta gift card that actually has a $50 Ulta gift card inside. Vons needs to take accountability for this fraudulent transaction and resolve the issue, pushing the blame and refused assistance is unethical. I've enclosed pics of receipt, front/back of $50 Ulta gift card holder, front/back of $25 Cabel's gift card.

  Customer response

  02/08/2022

  Hello, this is responding to your request on my full name with complaint # ********.  My full name is *********************.  Thanks.

   

  Business response

  02/24/2022

  Greetings *****:

   

  We are writing in response to your recent issue regarding the Ulta gift card purchased in our store. 

   

  We apologize for the trouble that you've had in being able to use this gift card you received. We are certainly happy to assist you with this issue. However, we do not have the tools available here through the Better Business Bureau to make this right. If you could please contact our Customer Support Gift Card team, we are happy to assist you further. You can reach our Gift Card team at **************, selecting option 4 in the directory. We appreciate your patience, and we look forward to hearing from you soon.

   

  Thank you for shopping with us.

  ***

  Customer Support Center 

• Initial Complaint

  01/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have had many requests to not utilize DoorDash to deliver my groceries. On 1/17/2022 I spoke with **** (Recording ********) to ask whether the delivery would be through DoorDash. **** was able to confirm that my delivery is through DoorDash. DoorDash has repeatedly not followed instructions and stole my groceries. I have made a request for ******* to not use DoorDash. That request was honored by ******* for quite some time, until recently. DoorDash has been used at my current location in **********. After telling **** my reasoning on not using DoorDash, he had said to me that I was given misinformation, which is incorrect, as ******* has disclosed to me the continuous problems they have had with DoorDash, and a representative has said they do intend on revising their procedures using DoorDash. **** had stated that this information was false. I did disclose many issues and basically said to me "It doesn't work that way," after contradicting his own suggestions of why for months DoorDash would not be utilized.

  Business response

  02/08/2022

  Hello *******************************, 
  
  Thank you for reaching out to us with your concerns and your honest feedback about using our ************************ with Freshpass. We do understand you are not satisfied with the quality of service provided by our third party delivery partner, Doordash. We are always striving to provide the best possible **************** and offer our sincerest apologies that we missed the **** on your most recent deliveries. Your comments will be shared for further review and consideration with our *************************** Team. We will be happy to cancel your current Freshpass subscription per your request. However, please know that you have placed 22 orders during your membership and not eligible for a refund. You can continue your benefits until your subscription end date of 09/08/2022 after that your membership will end and your card will not be charged. Please do let us know if you have any other questions or concerns we can further assist you with. We hope you have a great night. 

  
  *******
  

  Customer Support Center 
  Contact ID ********  
  
  

• Initial Complaint

  12/22/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I came to store on ***** and ******** in *** **, to buy grocery and I want to pay with my gift card, after I spent 10 min in line waiting the lady told me this store can not accept ********* gift card since the store now called ********* market and own by different company but they can change my gift card at the customer service so I went there and I stand in line for 11more min since they were helping other customer and we I got there, they said they have to have hard copy card to be able to exchange it to ********* market gift card so she advise me to come back so I was not able to buy my grocery that I spent45 min picking up,I came to store again 12 21 evening around ********************************************************************************************** attitude, she was super rude, start to call on the phone and slam the phone ( please review video surveillance to confirm ) and I ask her what she is doing and why she is mad, she start yelling at me she is busy and she have to verify cards, I ask how long this will take, she screamed in my office she does not know and I Have to wait tiill she finish, and I got upset and I said why you are acting like a witch and she got mad, so I said give me my cards and left store today I went back around 530 pm and there was nice lady she took my card and verified the amount in no time and she was about to exchange the card for me when other manager showed up from inside store and force her to stop helping me because she "claim I was rude to her " yesterday , so I have to leave and I was extremly upset this is third time I drove to the store, and I am loyal customer I always buy my grocery there,I am physician so I truly do not have time to keep going back and force, I spent in gas more than 24 $ back and forth, Please review video at the stores to verify above I would like manager to call me ************ and letme how I can exchange my gift card ASAP please Thank you

  Business response

  01/05/2022

  Hello Muhammad, 
  
  We are very sorry to hear that you were not provided the best possible customer service experience at our Lomas Blvd Albertsons Market. We will let our Store Director and proper Managament Teams know your honest feedback about these 3 shopping trips to our store. We have requested our Team reach out to you as soon as possible at the provided phone number to follow up and assist you with this Gift Card issue. 

  
  Thank you.

   

  *******
  Customer Support Center

  Contact ID# ********

  Customer response

  02/23/2022

  sure
  I went back , they did not do anything, they were so rude, they did not offer any compensation for the time I spent 4 times to redeem my gift card, each time I have to pay for gas, stay in line to wait for my turn, it was tragic experience 

  Business response

  02/28/2022

  Greetings *******************************, 

  We are responding regarding your recent issue in redeeming your gift card.

   

  We apologize that you did not receive further resolution from our associates in store when trying to redeem your gift card. Please know that we have forwarded your concerns onto our Management Team, and requested that store management reach out to you to resolve this issue. If you have any further questions in the meantime, feel free to reach out to our Customer Support team specializing in gift cards at ****************** in the directory upon calling. 

   

  Thank you for shopping with us.

  ***

  Customer Support Center

  Customer response

  03/07/2022

   
  Complaint: 16392387
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

   

  Nobody contacted me yet, I amk not sure what to do 

  Business response

  03/18/2022

  Greetings *******************************: 

   

  We apologize for the delay in our response.

   

  We have alerted our store's Management Team to your concerns, and they advised that they had tried to contact you several times by phone, but they were not able to reach you and have not heard back. They also advised that they had discussed this issue with you in December of 2021 when it had occurred, and had provided a new gift card for use at the store. If there is anything else we can do for you, just let us know or chat with us on our official site and we can help to make things right.

   

  Thank you for shopping with us

  Customer response

  03/22/2022

   
  Complaint: 16392387
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

  that is absolutely not true, they did not offer me any gift card or anything for the trouble I gone through, why would I refuse gift card if they offered it to me ,no body contacted me, at all 

  They can email me at ******************* and CC you to prove that and they can attach electronic gift card to the email or they can mail it to my address at ************************************************************* 87123

  Business response

  03/30/2022

  Greetings *******************************: 

   

  Our store director has advised that he will be mailing you a $25.00 gift card to the address you provided to resolve this issue. He will be reaching out to you personally via email with the details. We apologize for any inconvenience you experienced, and we hope that this will resolve your concerns. Please let us know, or feel free to reach out to our Customer Support team at ************** if you have any other questions or concerns. 

   

  Thank you for shopping with us.

  ***

  Customer Support Center 

  Customer response

  04/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  12/13/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Starting on around July 15, 2020 until January 23, 2021, Vons has been double charging my Discover credit card. I have tried to resolve this issue, but they won't cooperate. I am forced to make payments on these fraudulent charges, which has ruined my credit now. Please help.

  Customer response

  12/15/2021

  Numerous phone calls to Vons corporate: 12/08/2021, 12/09/2021, 12/10/2021, are my recent attempts to resolve this matter to no avail.

  Business response

  12/26/2021

  Hello there *****, 

   

  We we would like to further assist you with this matter and make sure that you are reaching our appropriate team for issues regarding Debit or Credit Card double charges at your local Vons store. For further assistance, you will want to speak with our ******* Services Team. They can be reached by phone at ************ and their hours of operations are Mon - Fri 5:00 AM - 10:00 PM / Sat & Sun 6:00 AM - 9:00 PM  PST. Please do reach out to them and we will be sure to further assist with this matter. We hope that this helps. Thanks for letting us know. We hope you have a great day. 

   

  Thank you. 

   

  *******
  Customer Support Center
  Contact ID ******** 

   

• Initial Complaint

  11/24/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Monday morning stopped at store on *****************************************. I paid at the self service terminal, total was ***** and I inserted 2 $20 bills, change back was **** (might be off a few cents) anyway, coin was dispensed, bills did not come out. Immediately I let the associate know that Im missing the bills, he asked me to step aside and take my receipt with me. He goes to talk to the supervisor and comes back to let me know that I need to wait 2 days for them to see if the machine is over $7. He took my phone number and name and 2 days later Im yet to hear from them. I just called to see what happen with my change and I was informed that I need to call back when the book keeper is around so they can see if the terminal is over my $7 dollars. At this point the aggravation of chasing them for my change seems not worth the $7 but what if I paid with $100 ****? Why do I have to wait days for them to find the error in their terminal? They have cmaras, why not just see in the cmaras that the bills did not come out and give me my change? Not even a phone call has been placed to me in regards to this issue. If they push self terminals on the customers, have a quicker way to resolve the malfunctions!

  Business response

  12/09/2021

  Hello there *******, 

   

  Thank for you reaching out to us about this matter at your local Albertsons store on S Durango Dr. ** were able to see that you had reached out to our *********************** prior and that a request for follow up with our Store Director. There are notations that they tried to reach out to you about this but that you were not able to be reached. The store team will be happy to provide you with this overcharge amount back to you if you have time to return to the store at your convenience. Our sincerest apologies for the inconvenience and delay in getting back to you. ** hope this helps and that you have a great night. 

   

  Thank you for shopping with us. 

   

  *******

  *********************** 

  Contact Id ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩