ComplaintsforAlbertsons

Grocery Store

View Business profile

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
05/24/2022
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Fraudentlycharged my debit cared on two dates which I did not authorize. One on the 17 and one on the 19. I buy my groceries from them weekly. I bought my usual order on the 16th
Business response
05/27/2022
Greetings *******************************:

We are responding to a message regarding recent grocery delivery orders on your account.

We have reviewed your account, and we see an order fulfilled on 05/19/2022. However, we are not seeing an order charged on your account from 05/16 or 05/17. Unfortunately, we are not able to further assist in this matter, and we advise you to please contact your banking institution to dispute the necessary charge(s).

Thank you for shopping with us.
***
Customer Support Center
Initial Complaint
05/16/2022
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On April 11, 2022, I purchased 2 gift cards for my grandchildren at Jewels . ************************************************************* gift cards : Kohls for $25.00 and Steam $20.00 After Easter Sunday I brought my receipt and cards back to the store. I tried to get my $ ***** back as they were no good. I was informed that I had to contact Albertsons at ************, which was done, ticket number *****, the store took a copy of the cards and faxed to Albertsons as they requested.It is now May 16, 2022, and I still do not have my money. I am 70 years old, on a fixed income with social security as my income. I spend $700- $800 a month at this store and Albertsons has not returned my money nor contacted **** have called multiple times, this morning they informed me that they are waiting for Kohls and Steam to contact them?Please help me. I know $***** is not a lot to some people but it is a lot to me.Thank you.
Business response
05/17/2022
Greetings *************************:

We are responding to a message you sent regarding a return of gift cards purchased at ************************** apologize that you have had trouble returning the gift cards you have purchased, and have not heard further regarding the return. Unfortunately, we are unable to further assist with the return/refund of your gift cards. Checking your account with us, we do not see documentation of an interaction of this nature with our Gift Card Support team. However, it looks like the phone number you provided is not the number to reach our Gift Card Support team. You can reach our Gift Card team at **************, directory option 4. We ask that you please contact them at your earliest convenience for further assistance.

Thank you for shopping with us.
***
Customer Support Center
Customer response
05/17/2022

Complaint: 17206924

I am rejecting this response because: This is inaccurate as my receipt as well as Jewels on *********************************************************** me I had to contact ************, see copy.
jewels submitted/faxed a copy of both cards as requested per Albertsons customer support at the ************. The ticket number is # *****.
I am not sure if this customer support is out of a different state, but regardless, if it is , you can call the number provided, ************ give the ticket number *****, and you will see that I have made multiple calls to that customer service, and have faxed a copy of both, Kohls and Steam cards.
I followed what Jewels and the customer support team told me what I had to do. As a large corporate office this should be resolved. I should not have to keep calling different offices to get my money back.

Sincerely,
*************************
Business response
05/19/2022
Greetings *************************:

We completely understand your frustration in trying to get this issue resolved.
Unfortunately, our team you have contacted through the Better Business Bureau are not able to assist you in your request to have your gift cards returned/refunded. We are only able to refer you to our Gift Card team, who are able to assist you with your request. We understand that you do not want to have to contact any other support team to get this resolved, but doing so is the way that we can further assist. We kindly ask that you contact our Gift Card support team at **************, directory option 4 for further assistance.

Thank you for shopping with us.
***
Customer Support Center
Customer response
05/23/2022

Better Business Bureau:

I have contacted the number provided *************, they were able to pull up the ticket # *****. They informed me that the Steam card for $20.00 was declines a month ago but could not tell me why I was not contacted or the money returned. They now tell me they will send me a card so I can purchase food. I will wait to see if this is done.
The Kohls gift card for ***** they said they can not return to me because it was a 3rd party involved? I was told to contact Kohls customer service and speak to them. I will do that, but of course I am very disappointed with all of this as today is May 23, and I still do not have my money back. I will never purchase another gift card from Albertsons/ Jewels
I want this case kept open until my money is returned to me.
*************************

Sincerely,

*************************
Initial Complaint
05/07/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The problems is the digital coupon. When I was walking in the store and see an item that requires a digit coupon, I hesitate because I know the trouble it takes at check out from pervious experiences. I was in the store on 5/5/22 buying the $5.99 prime rib. That is a very good deal. I opened the Albertsons App don't see the coupon. It only shows $7.99 /lb. At the register, the lady said she could change the price. I showed her the picture with the sign next to the steak on my phone. She said I have to add the couple. I tired the ********* website and was able to see the coupon. The couple still doesn't apply after I entered my phone number on the register pad. The cashier said it doesn't update immediately. It is best to add the offer before entering the store because the internet is bad in the store and it allows time for the App to update. The problem is I didn't about the deal until I saw it while walking in the store. I got the deal after about half an hour waiting and having a manager came over. I didn't want to spend time complaining this kinds of things because I know things happen. The problem is this is like the 10th time it happened and I go to ********* often. I think it would be worth the time if they can improve the couple system. ****** doesn't need any coupon and there is no problem getting the discounted price ever.
Business response
05/09/2022
Greetings *************:

We are responding to your concerns using 4U digital coupons for purchases in our stores.
We apologize for the recent experience you had in which the 4U offer was not available for use when you made your purchase. We are disappointed to hear that this happened with our digital offers. Please know that we have shared your concerns with our Management Team, to ensure that the services we offer, such as 4U are working as quickly and efficiently as possible. We appreciate you taking the time to reach out and share your feedback with us.
Unfortunately, we are unable to provide a refund or store credit, as we notice that the ribeye products on your purchase had already been discounted accordingly at the store level.

Thank you for shopping with us.
***
Customer Support Center
Initial Complaint
04/22/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
ON 4/22/22 I PURCHASED FROM THE **** DEPARTMENT (BACON) THAT WAS DARK *****, SPOILED ACCORDING TO STORE MANAGER (*****************) WHO WAS INFORMED, HE WAS POLITE BUT HIS WORKERS ****** AND ****, WERE THREATENING IN NATURE TOWARDS ME, YELLING AT ME AND SNARLING. ONE MOMENT, **** WALKED TO ME AS TO DO HARM TOWARDS ME AND I ASKED MANAGER IF THEY HAVE CAMERAS SO THEY CAN SEE THE INCIDENT.
Business response
04/25/2022
Greetings *************************:

We are responding to a message you have sent us regarding a recent experience purchasing bacon at our store.
While we are glad that the manager, ***, was helpful in assisting you, we are very disappointed to hear about your interaction with associates ****** and ***** Please know that we will be documenting your complaints and forwarding them to our Management Team so this interaction can be addressed.
We apologize that the bacon you received from ******** was of poor quality and was not usable. We are more than happy to assist you with this item. However, we will need a bit more information to assist you further. Can you please respond providing the store location that the bacon was purchased, and please include a photo of your receipt from the transaction as well? Please let us know if you have any questions or concerns in the meantime.

Thank you for shopping with us.
***
Customer Support Center
Initial Complaint
04/18/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Albertsons is a staple in the ***** area, so many people shop for their groceries at this company. Recently, within the last couple of years, there seems to be a lack of caring and policy enforcement in the fresh departments (meat, bakery, produce, deli). Most recently, yesterday April 17th, 2022, I walked into the new Star Albertsons location and was not surprised to see not a single person in the bakery with a hairnet or hat. I then moved on to the meat department where I was appalled to see a young woman with her LONG hair DOWN, while working on cutting meat. I have written Albertsons management directly about these food safety issues and nothing has changed. Any Albertsons that you walk into, immediately you will see tons of food safety violations. Along with the no hairnets or hat or hair pulled up, they seem to be able to wear whatever they want now, I have seen jackets full of dog or cat hair while reaching into a hot case over fresh food. I have seen no gloves used to grab fresh food. Many of these things will turn a person off from buying and I am one of those. I don't think Albertsons takes food safety seriously enough as this has been a consistent issue for years now. I am sick of seeing it and wish for this to be resolved. No one deserves to worry about finding foreign objects in their food or getting sick because of cross contamination or getting pineapple that tastes like onion because utensils and cutting boards aren't washed. Again, I go into many different Albertsons stores, this is the same at any one I walk into.
Business response
04/19/2022
Greetings ***********************:

Thank you for writing to us. We welcome outside interest in the critical issue of food safety and customer protection.

All of our stores follow the guidelines, instructions, and regulations set forth by the government. We are proud of the reputation we have earned for aggressively guarding the health and safety of our customers. Maintaining the performance needed to protect this reputation is one of the most important things we do.
That being said, we apologize that the practices you have seen by our associates at your local stores has not been up to our standard. Please know that we take these concerns very seriously, and we have shared your feedback with our Management Teams to ensure issues like these are addressed. We appreciate you taking the time to report this to us.

Thank you for shopping with us.
Tim
Customer Support Center
Initial Complaint
04/16/2022
Complaint Type:
Service or Repair Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
On April 16, 2022 at 10:36am PST, I called Albertsons corporate to check my credit balance because I did not see it online. A very loud monotone rude man named ****** took the call. (own brands)****** said there is 13 points. I told ****** there should be more and they are not points they are credits in the form of cash, not points and only a manager can view these special cash credits on my account, so I would like to talk to a manager or supervisor. ****** refused to connect me to a supervisor. Instead he argued with me and talked above me and he talked in the middle of my sentences really loud and he kept talking while I was talking and he interrupted me. After he argued with me about the amount in my account, He then said said "HOLD ON WHILE I CHECK ON THIS!". So I held on the phone for 28 minutes and waited forever. ****** then returned on the phone and said, "IT'S ONLY 13 POINTS AND IT'S NOT DOLLARS AND WE'RE NOT ADDING POINTS TO YOUR ACCOUNT!" I was shocked that ****** said this because I never asked him to add anything. I asked to talk to a supervisor, I didn't ask for points. I told him that I don't have any points on my account, so I don't know what you're talking about. ****** put words in my mouth. I was annoyed because I never asked him to add points to my account. I asked for a supervisor. ****** lied. Since he lied, I turned on my recorder and started recording him, so I will release that recording to corporate if they want it. I continued to ask for a supervisor, ****** refused to connect me, stating one is not there and they will return my call. I told ****** that I never asked for a return call. So now ****** twice said things I never said. ****** lied when he said a supervisor was not there because he put me on hold for 20 minutes and talked to his supervisor. My $20 cash credit is missing from my account. ****** said there was never $20 cash in my account and there is only 13 points.Solution: Put the $20 cash back into my account.
Business response
04/18/2022
Greetings *********************:

Thank you for writing to us about your experience with our agent ****** at our Customer Support Center.
Please accept our apologies for the unsatisfactory customer service you received when you contacted us. Your comments have been directed to the agent's direct supervisor to be addressed accordingly. We appreciate you reaching out to us and sharing your experience, as this allows us to improve the quality of service provided.
Furthermore, we have reviewed your account, and we see that there are currently $13.00 in available credit on your account for you to use. Unfortunately, we are not able to add any additional credit. If you have any questions or concerns regarding your available credit, please reach out to our ********** support team at **************, directory option 7.

Thank you for shopping with us.
***
Customer Support Center
Customer response
04/29/2022

Complaint: 17055722

I am rejecting the company response because it is not in sync with my original dispute. The company confused my dispute with somebody elses.

1. I never requested money be put into my account in my complaint. However, Albertsons threw that mysterious sentence into their response. Their response is not in syn with the dispute.
2. There is not $13 in my account. My account has zero balance.
3. Albertsons clearly is confusing my case with a different case.
4. Albertsons wrote that I should call customer service to resolve this dispute. However, this BBB dispute evolved from their very own customer service not resolving this dispute.
4. Since this dispute is not resolved by ********* through this BBB, then I filed an Attorney General complaint to continue the dispute until it is resolved.
5. It's a shame that such a minor dispute against Albertsons has turned into a full blown possible class action lawsuit.
6. Albertsons employees need customer service training.
7. I will not shop at Albertsons any longer. I will take my business to a different grocery store.

Sincerely,

*********************
Business response
05/05/2022
Greetings *********************:

Unfortunately, since your concern has been escalated to a legal matter, we are unable to assist you further. Please write to our legal team at 5918 ************************************************************************** for further assistance.

Thank you for shopping with **.
***
Customer Support Center
Customer response
05/09/2022

Complaint: 17055722
Albertsons grocery store.

I am rejecting this response because Albertsons did not resolve the problem. Albertsons customer service refuses to escalate this dispute to a manager. Instead of customer service resolving the simple $20 missing shopping reward credits or escalating to a manager to discuss the issue on the phone, Albertsons customer service responded by telling me to contact their legal department.

Solution: Escalate to a manager as I requested on the phone when I initially called Albertsons. If a manager does not want to resolve the simple dispute, then I will escalate to the Albertsons executive department.

Sincerely,

*********************
Business response
05/17/2022
Greetings *********************:

Unfortunately, we are unable to further assist you with your request. We ask that you please contact our legal team for further assistance as previously mentioned.

Thank you for shopping with us.
***
Customer Support Center
Customer response
05/21/2022

Complaint: 17055722

BBB, thank you trying to help resolve the dispute.

I am rejecting this response because the issue is not resolved and Albertsons responded by telling me to contact their legal team, but refuses to give me ************** contact information.

Also, a manager never contacted me concerning this dispute. The call center is stonewalling the case from being resolved.

Therefore, per Albertsons request, I will be continuing this unresolved dispute within the Justice system via a formal lawsuit, and I am considering this informal BBB dispute closed.

Sincerely,

*********************
Initial Complaint
04/14/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I found a two-and-a-half inch (2 1/2) sharp bone imbedded in your "ReadyMeals Roasted Shredded Chicken Ready 2 Eat" This could have been a disaster. The shredded chicken was actually chunky pieces of chicken, which is why I found it when I cut a sandwich in half. Had it been shredded, the bone would have or should have been seen by the people who process this chicken. Had it been shredded, the bone would not have been in the chicken part, but removed before shredding. The pieces were too large to be called "shredded chicken" but chicken chunks. This shredded chicken was in a contained deli area along with taco ingredients, salsa, guacamole, etc. Someone eating a chicken taco thinking this chicken was "shredded" could have choked on this 2 1/2" bone. It looked to be half of the wishbone, which when split is very sharp. There needs to be more oversight in the preparation of this product. We had bought TWO containers, one for $8.99 and $9.57. on April 13, 2022. The *********** Corp. needs to be more aware of their customers' safety and welfare. This could have been a tragic outcome. I would like to speak with someone from corporate, *****, *****. There are many Albertsons grocery stores and not only are you charging exorbitant prices in this COVID-19 Pandemic, but you don't appear to be setting standards in food safety for food preparation in your stores. Please have Albertsons Corp give me a call, and I would appreciate a full refund. This was a very bad experience.
Business response
04/15/2022
Greetings *****************************:
We are responding to a message you sent regarding a Signature Cafe ReadyMeals Roasted Shredded Chicken that you had purchased.
We are so sorry that a bone was found in your shredded chicken. We take our product quality and our customers' safety very seriously, and we would like to make sure this gets addressed properly to our teams to ensure that issues like this are not occurring with our products or in our stores. We are more than happy to provide you a credit for the item; if you would prefer a cash/credit card refund we ask that you please return to the store customer service desk for assistance. Please respond providing a photo of your receipt from the transaction so that we may confirm on our end.
We will also need to confirm the product specifications to report this issue onto our teams. Can you please respond providing the *** of the product (this will be found directly underneath the bar code on the package), and include photos of all sides of the product and its packaging, as well as photos of the bone found in the product? We look forward to hearing back from you. Feel free to reach out to our ********** team by phone at **************, directory option 7, if you have any questions in the meantime, or if you would like to discuss by phone.
Thank you for shopping with us.
***
Customer Support Center
Customer response
04/17/2022

Complaint: 17043124

I am rejecting this response because: I am waiting for Albertsons Corp, *****, ***** to call me directly as I had asked, and I would like to have them acknowledge that they (Albertsons) should not require a picture to prove the veracity of my complaint. That was a lot of trouble for me. I don't have a phone camera and I had to have my daughter come and take a picture for me.

Sincerely,

*****************************
Customer response
04/21/2022
I have provided a picture , but I will send again. The #'s for the one carton is ****** 2095701 Albertsons, *****< ***********
The 2nd carton is 0****** 408 058 Not *********** 158 more numbers Albertsons 83726

These #s were already sent, as well as a picture. This is a serious issue, and could have caused great harm.

************************************
Business response
04/26/2022
Greetings *****************************:

Thank you for providing a photo of the bone in question. Please know that we take issues of this nature very seriously, and the safety of our customers and associates is very important to us.
Unfortunately, we found no photos attached to your initial message. In order to proceed, we will also need a copy of your receipt from the transaction, if you can please respond at your earliest convenience and attach a photo of the receipt.

Thank you for shopping with us.
***
Customer Support Center
Customer response
04/26/2022

Complaint: 17043124I
I am rejecting this response because this is highly insulting. I have provided 2 sets of pictures, along with the code numbers and a picture of the two carton tags/description TWICE. I am 78 years old and I am not used to keeping all grocery receipts. It is your responsibility to resolve this matter. Besides, I have asked for a call from someone at Corporate, *****, *****, which I have yet to receive.
You can resolve this issue the honest way, without all this back and forth. Further, there is an Emergency order from Cal Gov. ******* which refers to seniors and their plight during this COVID-19 Pandemic, to try to help seniors during this very trying time. especially the low income seniors. Now, you can refund the price of the two cartons, or continue to make my case that Albertsons has very bad business practices, making consumers keep writing and sending "proof" Isn't the 2 1/2" bone proof enough?
This could have been a tragedy if someone bit down, or swallowed this bone. It appears that you simply don't care.

Sincerely,

*****************************
Business response
04/28/2022
Greetings *****************************:

We apologize for the inconvenience in requesting the receipt from your purchase.
Please know that we have received the provided photo of the product and its label. We have checked your account on our end, and we do not see a record of your transaction associated with your account. It is certainly possible that the transaction was made without your phone number/Club Card number being entered. However, we do need to confirm the transaction on our end before processing a refund or credit for you. Furthermore, we need specific information from the receipt to get this issue properly reported to our teams. We do not mean any difficulty or inconvenience in this interaction, but we are trying to make sure this is taken care of properly so you can be assisted and to ensure that issues like these do not occur. If you would like to speak with a representative by phone, please feel free to reach out to our ********** team at **************, directory option 7.

Thank you for shopping with us.
***
Customer Support Center
Customer response
04/30/2022

Complaint: 17043124

I am rejecting this response because I see where this is going. No call from Corporate either.

Sincerely,

*****************************
Business response
05/05/2022
Greetings *****************************:

Unfortunately, we are not able to have a member of our team contact you. Please call our Own Brands team at **************, directory option 7 to discuss your concerns with a member of our team over the phone.

Thank you for shopping with us.
Tim
Customer Support Center
Customer response
05/06/2022

Complaint: 17043124

I am rejecting this response because *********** has made no move to rectify this issue. Not one person has called me. Finding a 2 1/2 " bone (sent picture twice) in "shredded chicken" should be of great concern to ***********. It apparently was not. So, I will round off the price of two cartons of chicken at $8.99 per pound. and will ask for my $ ***** refund, with the understanding that they really don't care. I had to peel the label off the carton after it was in the trash. I didn't think I would find a 2 1/2" bone in shredded chicken. And no one else should.

Sincerely,

*****************************
Business response
05/10/2022
Greetings *****************************:

Thank you for your response.
Unfortunately, as mentioned, we are unable to further assist without more information provided. We would like to assist you, but we currently do not have a record of your transaction, as the purchase in question was not associated with your Club Card account and a receipt was not provided. As such, we are unable to provide a refund until we receive more information. Please know that we take a foreign object in the foods we serve very seriously, and would like to assist you. However, we do not have enough information at this time to proceed with what you are requesting. Furthermore, we are not able to contact you by request. We are happy to discuss this issue with you by phone, but we ask that you please contact our Customer Support team to do so.

Thank you for shopping with us.
***
Customer Support Center
Customer response
05/11/2022

Complaint: 17043124

I am rejecting this response because I will wait until I am reimbursed with the information you can look up. The phone # on the *********** card is 562 668 7375.

Sincerely,

*****************************
Initial Complaint
04/13/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I stop at the ******** location at ********************************************************************* fairly often to get gas on my way to or from work. I have a roughly 84 miles ONE WAY commute and from time to time I have to use the restroom. The restroom at this location is consistently closed. They have a restroom, but there is a sign on the front of the door this restroom is indefinitely closed. This gas station has a snack mart so it is clearly intended for people traveling. How do you keep the restroom closed and treat your customers like that? I was told to go to the main store across the parking lot. I couldnt hold it and had to pee in the in a spot that was rather unpleasant. Its really sad, this restroom is in plain view, so its not like it was built out of sight for staff only AND it works, I saw one of the clerks use it tonight but you just simply dont allow your paying customers to use a labeled restroom in plain sight in the lobby of the gas station. Please fix this. There are NO health orders in place or any reason compelling the store to do this.
Business response
04/13/2022
Greetings *******************************:

We are responding to a message you sent regarding the restroom at our fuel station on ************************** in ******, **.

We are so sorry that the restroom in our fuel station has been marked as indefinitely closed and unavailable for you to use. Please know that we have shared your feedback with our store's Management Team for review, so that a resolution can be reached. Thank you for bringing this to our attention. We appreciate you taking the time to let us know that you have experienced this issue with the restroom. Please let us know if you would like to be personally contacted about your experiences, and we will have a member of our store's Management Team reach out to you. Otherwise, let us know if you have any other questions or concerns, or feel free to reach out to our Customer Support Team at **************.

Thank you for shopping with us.
***
Customer Support Center
Customer response
04/16/2022

Complaint: 17021998

I am rejecting this response because: I went in tonight to fuel up and the restroom was still closed. Nobody has contacted me and the problem isnt fixed.

Sincerely,

*******************************
Business response
04/21/2022
Greetings *******************************:

We apologize that the restroom at the fuel station was still closed during your last visit.
Please know that we have reported your comments onto our store's Management Team for review. We have requested our Management Team contact you about this issue; we ask that you please look for incoming communication via phone or email from our team. Thank you for responding and letting us know that this issue has persisted.

Thank you for shopping with us.
***
Customer Support Center
Initial Complaint
04/05/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I started going to this *********** store and noticed there are only two bathrooms (private, one toilet each) - a ladies and a gentlemen's in the whole store! This makes it uncomfortable for both customers and employees.The first time I went there a young man was in the men's bathroom for at least 20 minutes. So men (including employees) were having to use the women's. I complained to the cashier near the door. The 2nd time I went, the Ladies bathroom was out of order. I complained to the ********************* online and on the phone. The phone lady said she couldn't believe it. *********** should provide adequate restrooms to both customers and employees at all their locations!
Business response
04/05/2022
Greetings *******************************:

We are responding to an issue you reported with your local store having inadequate restrooms.

We are very sorry to hear that the restrooms at your local store only allow one person at a time and that only one can be used if the other is under maintenance. We appreciate you taking the time to let us know. If you can please respond at your earliest convenience with the store location you are referring to, we will be happy to report these issues to our Leadership Teams to be addressed. Additionally, please let us know if you would like to be contacted personally by a member of the store's management team about your experiences.

Thank you for shopping with us.
***
Customer Support Center
Customer response
04/05/2022
To Whom It May ********************************************* address is ***** **********************************. New bathrooms need to be built at the back of the store, or at least Porta Potties?

Thank you.
Business response
04/07/2022
Greetings *****************************:

Thank you for providing the store location, and for sharing your feedback with us as well; it is greatly appreciated. As mentioned, we have shared your comments with our store's Management Team for review, as we want to make sure this is addressed. If you have any other questions or concerns, please feel free to contact our Customer Support team at **************.

Thank you for shopping with us.
***
Customer Support Center
Initial Complaint
03/08/2022
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased ****** crackers from this Vons on February 16, 2022. The crackers were tagged on sale and 'pick 5' The regular price was $3.79 and the sale after the pick 5 should have been $2.40 (a $1.39 discount).I noticed later in the day that the $1.39 discount appeared on my receipt, however the receipt did not subtotal the discount into the final price. I went to the store with my receipt today, February 22, 2022 to speak with the manager. The first attendant looked at the receipt and said, "Oh, that's weird, I wonder why the receipt didn't add up properly." She then instructed the cashier to refund the discount that was not applied. The cashier went to the isle where the crackers were located, and the sale tag was no longer there, so she refused to give me a refund of the discount that should have been applied. I explained to her that they were on sale the day I bought them and the receipt clearly showed the discount, and that I would not have paid full price for them.She then asked her manager, who was very condescending in telling me I was not reading the receipt correctly, however I was indeed reading it correctly. When I asked to speak to the District Manager, that manager agreed and asked the cashier to refund the discount. The cashier proceeded to tell him she was busy. At this point, after arguing with these people for 15 minutes and other customers getting frustrated, I just left, and left the district manager with my receipt. This is not the first time this store has overcharged for items, and I'd like to make the BBB aware of this in order to address internal control issues at this store and hopefully put a stop to this practice, whether it is intentional or human error. With prices going out of control, the last thing unsuspecting customers need is to be over charged.I am requesting a refund of $1.39. As silly as it seems, it's a matter of principle at this point after such a waste of time and lack of respect in the store.
Business response
03/14/2022
Greetings *******************************:

We apologize for the difficulty you had in receiving the correct price of the ****** crackers you had purchased.

Please know that we have documented and forwarded your account of these issues in receiving the Weekly Ad price, and in the interactions with our store associates onto our Management team for review to ensure that issues like these are not occurring. We appreciate you taking the time to share your concerns with us here. We were also able to locate your account in our system from the information you provided, and we have added a credit of $2.00 to be discounted from your next in-store shopping trip. You will only need to enter your Club Card or associated phone number at checkout for this credit to be discounted on your purchase.

Thank you for shopping with us.
***
Customer Support Center
Customer response
03/14/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Cookies on BBB.org

ComplaintsforAlbertsons

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Business response

Customer response

Business response

Customer response

Business response

Business response

Business response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Business response

Customer response

Business response

Business response

Customer response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary