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            Business ProfileRosin Eyecare - Evanston

            Optical Repair

            Contact Information

            2914 Central St

            Evanston, IL 60201-1237

            Visit Website
            (847) 864-4768

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            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            B-

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            Business Details

            Location of This Business
            2914 Central St, Evanston, IL 60201-1237
            BBB File Opened:
            3/7/2017
            Related Businesses
            Business Management
            • Megan Murphy, Marketing Coordinator
            Contact Information

            Principal

            • Megan Murphy, Marketing Coordinator

            Customer Contact

            • Megan Murphy, Marketing Coordinator
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

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            Most Recent Customer Complaint

            02/28/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Date: 2/24/2023;Payment: $10 insurance copayment + $39 extra scanning procedure fee.I had my eye exam done with this provider last Friday. The exam is covered by my vision insurance with a $10 copayment. I have paid everything I should and expected to get my full prescription. However, after checking on it going back home, I realized my PD measurement is not provided. This is required to get a pair of glasses. The "Add" info is also missing which is critical to get progressive lens. I emailed them immediately and got their reply asking me to either get a pair of glasses from them or paying for $25 more out of pocket to get my PD. This means my eye exam wasn't complete and I can't get glasses still. What's more ridiculous is, their staff measured them during the visit and promised I would get the numbers. Now they are over charging me by going back on their words and holding onto part of my prescription. This is unethical and against the rule.I also talked to my insurance company, UHC vision (via Spectera), to resolve the issue. But they didn't seem to have the power to intervene.

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            BBB of Chicago & Northern Illinois

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