Business ProfileforRogers & Hollands Jewelers

Dear Sirs; On October 04 , 2024 I purchased a watch from the Jewelry store above. On October 05 , 2024 I returned it and purchased another watch. Because i was having a hard time seeing the hands of this white watch I came back on October 14, 2024 to return the watch. The manager said, NO , this watch was returned too many times and left it at that! When I got home , my sister called corporate and spoke to a ********** who listened to my account , said that i met all the requirements of a return, to go back and if there were any problems to have the manager call ****** sister and I go back on October 17th, see the manager, as soon as she sees us she gets excited and says i already said No! We tell her that the ********** said to call her to resolve this and she storms off!MANY minutes later she returns with my papers, slams them on the counter and said to call ANOTHER ********** so he can handle this .From the store we call the ********** and eventually we receive a call back. The ********** says NOTHING about the returns but says when I came in the watch was COVERED IN MUD and in a worn condition and that I had said that I would take it home and clean it up!! I NEVER SAID THAT!! To say this LIE is a slap in the face!! What kind of fool would take a watch covered in Mud to exchange it!!?? It is a white watch and ANY Mud would have stained it! If she didn't want to exchange it she should have said so instead of creating a situation only a moron would believe!! If you are willing to LIE like that, I could NEVER trust you for me to buy something MORE expensive and you standing by to make ANY situation right!! This is NOT right just for the morality about this situation!! The ********** believed that this happened and said we can't sell used and worn objects. I sent SEVERAL pictures to the first ********** to show that this watch is in pristine condition!! If there is an email i can send these pics!! This is something that I can see in taking this to court!