Business ProfileforSmith Brothers of Berne, Inc.

This chair was purchased from ******************** on August 5, 2023. It was purchased for a ************************************************************* this chair. On Saturday, December 9, 2023 the chair back came off while he was in it sending him back on to the floor. He is unable to get up on his own, very weak, so we came to lift him up onto a bed. The chair is at my in-laws, aged 90 and 88. They are incapable of taking a chair apart and it was about 5:00 in the morning. So this happened on it's own when he either moved in his sleep or awake. Very traumatic and his neck has hurt since. No dr. was involved as he is under home care (form of hospice) already. We spoke with ******************** who came and took the chair back to their store. When we found the man on the floor the chair was as it is in the pictures uploaded. After speaking with ******************* 5 days later he has determined this simply could not happen. As it did, I am very frustrated with this scenario. As we had to have a recliner for ***** to lay in, I had to purchase another chair, which I did at a different store. ******************* was adamant after speaking with his "manufacturer" that the chair is fine and this simply did not happen. I am quite furious at this lack of customer service, but since he is the middle man I would like for Smith Brothers to accept their own chair return. It is currently sitting at ***** and all they want to do is bring it back. We would not ever put a 90 year old person in this chair again, as it has already caused injury. We want nothing other than our money returned to us. A separate ****** Review will be filed under ******************** for their total lack of customer service, but they did not make the chair.