Business ProfileforJiffy Lube of Indiana, LLC

Hello, my name is ***************************, I am writing to formally document an issue that occurred at Jiffy Lube. On 5/14/ 2024, I visited this Jiffy Lube location (*****************************************, IN *****) for a routine oil change. Upon arrival, I was asked to remain in my car while 3 technicians began servicing it. I complied, noting that my mileage was ****** at the time. 1 technician informed me that he needed to remove the sticker from the window, which I allowed. As I waited outside my car, I was offered additional services which I declined, stating that I only required an oil change and fluid top-off. I reiterated this as it is standard procedure to top off all fluids during an oil change. On 6/13/2024, while driving on the expressway, my car overheated. I managed to pull over and exit safely, observing that the sensor had activated, indicating an issue. After waiting for 20 minutes, I was able to drive home. On 7/4/ 2024, I attempted to use my vehicle again, only to find it was performing unusually. It struggled to take off and reach full speed, emitting smoke from the pipes upon reaching my destination. The next day, at around 9:45 p.m., my car would not start. I called ***********, located at *****************************************************. After discussing the symptoms, I took my car to **** for a thorough inspection. Upon arrival, **** inspected the vehicle and found the coolant reservoir cap was improperly secured and there was no coolant in the system. I informed **** that I had an oil change done at Jiffy Lube on 5/14/ 2024, and had specifically asked all fluids to be topped off. **** determined that the loose cap and subsequent overheating caused severe engine damage, leading to a blown head gasket. Due to Jiffy Lubes failure to secure the coolant cap once completed, my vehicle is now inoperable. I've been forced to rely on costly rides for transport. and continue to pay for a car I cannot drive due to the negligence exhibited by Jiffy Lube. Sincerely,***************************