Business ProfileforJess Lewis Transmission

****, while we can understand your frustration with the situation, please also understand that we were also frustrated and sympathetic, and you have made quite a few unfair accusations. Upon reviewing the footage of your conversation with our employee, we did note that you were yelling and swearing at our employee, despite his repeated requests that you stop cussing in front of the other customers in the office.
 

Once the owner came out to speak with you about your frustration, you continued to cuss and raise your voice. We would also like to interject that your vehicle was locked ** in a well-lit, fenced-in lot with camera surveillance, but was unfortunately broken into by a criminal. Additionally, we did not dismiss your frustrations at all, WE asked you to file a police report as the vehicle owner and provide us with the case number so we could turn it into our insurance company to properly deal with the situation for you, but YOU never gave that to us. We were waiting on you for information. Additionally, all of this happened on Friday, and we are closed on the weekends; but instead of waiting a business day to get back with us, you posted this review with false claims, even though we have done everything in our power to make things right despite not being at fault. We appreciate your frustration and can understand fair criticism but making false claims about how we handled the situation not only hurts our business but also the people we employ.


To address your complaints about the wait, you brought your vehicle in with no appointment, and we are usually scheduled out. Your vehicle was here for a week, we waited on a part for a week, and on top of that, we gave you the repair at no cost and you paid for the part at our cost as our gesture of goodwill. 


You have been our customer for a while, and we thought that we had a good relationship with you as a customer and feel that we have gone above and beyond for you on multiple occasions. We truly only wanted a positive outcome and resolution for this situation, but you have left multiple reviews, changed your narrative multiple times, and have made false accusations against our business. 


We were trying to make the situation right by following proper procedure. You have said multiple times that we have done nothing, yet we requested that you file a police report and send us the claim number required to report to our insurance company. From there, the insurance company will work with you to resolve the matter. 


Additionally, we are more than happy to show you with the security footage we have of both your conversation with the employee in the office and in the parking lot, as unfortunately we cannot post in this forum. 


Again, we do absolutely apologize that this occurred and are frustrated that it happened as well, no one ever intended to make you feel like your frustrations weren't valid just to let you know that it would be handled, but we were attempting to work with you and make the situation right while you have made some unfair accusations. 

You have painted it as if we refused to help or do anything; however, we were simply waiting on you to file a police report.