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Find a Location

Keystone R V Company has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Keystone R V Company

      2642 Hackberry Dr Goshen, IN 46526-6811

      BBB Accredited Business
    • Keystone R V Company

      12628 SE Jennifer St Clackamas, OR 97015-9046

    • Keystone R V Company

      3000 Westgate Pendleton, OR 97801

    • Keystone R V Company

      PO Box 2000 Goshen, IN 46527-2000

      BBB Accredited Business

    Business ProfileforKeystone R V Company

    Wholesale Campers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.17/5stars

    Average of 105 Customer Reviews

    Customer Complaints

    162 complaints closed in last 3 years

    43 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/13/2003

    Years in Business: 28

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This business manufacture's recreational vehicles, travel trailers and fifth wheels.

    Business Details

    This is a multi-location business.

    Find a Location

    Keystone R V Company has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Keystone R V Company

        2642 Hackberry Dr Goshen, IN 46526-6811

        BBB Accredited Business
      • Keystone R V Company

        12628 SE Jennifer St Clackamas, OR 97015-9046

      • Keystone R V Company

        3000 Westgate Pendleton, OR 97801

      • Keystone R V Company

        PO Box 2000 Goshen, IN 46527-2000

        BBB Accredited Business
      Location of This Business
      2642 Hackberry Dr, Goshen, IN 46526-6811
      BBB File Opened:
      2/5/1999
      Years in Business:
      28
      Business Started:
      5/1/1996
      Business Started Locally:
      5/1/1996
      Business Incorporated:
      11/2/2001
      Accredited Since:
      11/13/2003
      Type of Entity:
      Corporation
      Alternate Business Name
      • Crossroads RV Company
      • KEYSTONE RV COMPANY
      • Dutchmen RV company
      Business Management
      • Ms. Sacha Rienas, Customer Service Manager
      • Mr. Jeff Runels, President
      Contact Information

      Principal

      • Ms. Sacha Rienas, Customer Service Manager

      Customer Contact

      • Ms. Sacha Rienas, Customer Service Manager
      Additional Contact Information

      Fax Numbers

      • (866) 273-1451
        Primary Fax
      • (888) 410-0044
        Other Fax

      Email Addresses

      Website Addresses

      Customer Complaints

      162 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      105 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kenneth C D

      1 star

      10/23/2024

      Keystone RV - 4TH SET OF LAMINATE CABINETS DOORS/WONT UPGRADE TO BETTER QUALITY DOORS!!!Im not certain if this will be Keystone RVs final attempt at redefining insanity or not, but this is now the fourth time that they will be replacing the original JUNK laminate cabinetry doors throughout our brand new RV with the SAME EXACT JUNK laminate cabinet doors that have continued to peel horribly after only several weeks of installation!I work for a well known Aerospace Repair and ********************* and know for certain that the *** would have shut us down years ago if we would have addressed obviously horrible product quality concerns in the same manner!And I know for a fact that we are not alone in this predicament due to utter and consistent failure of this product line and yet KEYSTONE RV continues to ignore the common sense corrective action required to right this wrong and continues only to exacerbate an already despicable product quality ********** their minimal credit, I have not incurred any additional fees or costs for their lousy products but that does nothing to assuage the utter dissatisfaction and embarrassment that we continue to endure from friends and family who immediately see the ridiculous condition of these white cabinet doors and think that this entire redundant situation is a horrible joke and mockery of our pleas for a simple fix and basic customer satisfaction.Virtually EVERYONE that has walked into our RV and seen the widespread damage has openly wondered how KEYSTONE RV can continue to operate as a business when they provide their customers such horrible products and customer service, and frankly so do we.If I do decide to take legal action, which I think at this point is inevitable, there will be clear cut pictorial evidence of the four different sets of cabinet doors and the continuing widespread delamination resulting from such horribly materials and workmanship.

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