Business ProfileforLevin Tire Center, Inc.

Valparaiso Location - Picked my vehicle up yesterday, see that mistake below. This morning when I went out, I turned on my wipers and a socket slid down my wiper and landed just below the windshield. Reiterating NOT GOING THERE AGAIN!I had a leak in the power steering hose, we brought my vehicle to Levin and they replaced the power steering pump AND the serpentine belt. When we picked it up, there was a whole new sound coming from the engine. The following week we brought it back. They looked at it and said the noise was from the leak in the power steering hose, they replaced it. Picked it up and still making the same "new" noise. We were told that the sound was the new power steering pump and it had to "break in" and the noise would go away. Two separate opinions later and we're being told a tension pulley needs to be adjusted. When the replaced the serpentine belt, they knocked something out of alignment. We brought it up there for a third time and was told yet again, the pump was bad (LIE) and they replaced it (ANOTHER LIE), and the noise IS STILL THERE. I will no longer bring my vehicle to Levin for anything other than tires, and that's questionable. They lie and do questionable mechanical work. Now we have to go elsewhere to get the pulleys adjusted because Levin doesn't want to fix the problem. NEVER BRING YOUR VEHICLE TO THIS PLACE!

I have responded to ******************* review on Yelp as well as our own website asking for information from her alternative opinions so we could review and have not heard anything from her. I also stated if we did something wrong we would make it right. If the customer will not provide us the information or visit one of our shops to make it right then I'm not sure what else we can do as we are trying to resolve the issues she is having.

I wasn't aware that I needed to monitor my complaints on various social media platforms. I wasn't looking for free services simply a place to vent and warn others. ***, the manager, actually reached out and called me yesterday. He is/was very eager to fix whatever the problem may be. While I appreciate *** reaching out and apologizing, his offer to fix the vehicle is unfortunately declined. The faith and trust we had has been irreparably damaged. This matter is closed as far as my husband and I are concerned. We thank the BBB for their assistance and *** for his apology and willingness to correct the problem. No further action is required