Business ProfileforBrooke Pointe Inn
At-a-glance
Related Categories
Business Details
- Location of This Business
- 4906 E 1200 N, Syracuse, IN 46567-8275
- BBB File Opened:
- 12/16/1997
- Years in Business:
- 30
- Business Started:
- 5/5/1994
- Business Management
- Mr. Ben Plikerd, President
- Ms. Kari Olinger
- Contact Information
Principal
- Mr. Ben Plikerd, President
Customer Contact
- Ms. Kari Olinger
- Additional Contact Information
Fax Numbers
- (574) 457-2646Primary Fax
Email Addresses
- Primary
- (574) 457-2646
Customer Complaints
0 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintCustomer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
jerry D.
1 star02/22/2024
Brooke Pointe Inn Response
02/27/2024
The customer was not even aware he had signed up for our program and was upset to find out he was being charged since he had not reached out to cancel this program with us.
Upon attempting to reach the customer through the provided contact information, it was discerned that the telephone number on record was associated with a landline that has since been disconnected. Despite multiple attempts through calls and texts, no communication was established.
Furthermore, it was noted during our conversation that the email address registered in our records is no longer valid and has been replaced. Numerous emails informing the customer of an outstanding balance were sent to the outdated email address.
Regrettably, the customer did not apprise us of these contact information changes, leaving us with the recourse of dispatching correspondence via the United ********************** Once we had a phone number from his multiple voicemails we were able to start communication.
It is essential to clarify that the customer's services remain active, and they are welcome to avail themselves of the benefits for which they have made payments.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.