ComplaintsforQC Holdings, Inc.

• Initial Complaint

  08/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was approved for a $3000 loan and the person I was dealing with keeps asking for more and more money. I have already paid $1,000 in various fees and he keeps telling me that it's all I need to pay. Now he is asking for another $280 for the funds to be released. I feel I am being scammed.

  Customer response

  08/09/2024

  I was forced to pay numerous fees with eBay and Target gift cards. I filled a police report on August 8

  Business response

  08/14/2024

  See attached response and let me know if you need anything else.

  Thank you,

  **** ****

• Initial Complaint

  07/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have a problem because i have payed a total of 1200 dollars for my car and they made me a new contract without me giving them the ok please him me

  Customer response

  07/26/2024

  I want to complain about that company because they are not only just fraudulent me they're fraudulent a lot of customers and they're very rude and disrespectful on my claim I feel like I was cheated out of hundreds of dollars and would have continued being cheated if I did not speak up and called you all because they gave me a demo title they did not give me back my original titles and she took my money as if you give me the money first then I'll give you the titles type of note and I felt very bamboozled for a company they feel like a scammer Billings was very hurt as a customer and I would never return to them or recommend anyone else to go to them

  Business response

  08/01/2024

  See attached response and let me know if you need anything else.

  Thank you,

  **** ****

• Initial Complaint

  04/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I actually did got a loan from Lend Nation and I can say that they are not lower the price and I will send you 2 pictures of that the loan was $400 an I paid will over $400

  Business response

  04/17/2024

  It is unclear from the complaint what precisely the consumer has an issue with, but it appears to be the repayment amount. Our investigation revealed that on July 20, 2023, the consumer took out a line of credit at one of our Kansas branches. As part of that process, the consumer entered into a **** ** ****** Agreement and Account Opening Disclosures with the Company, wherein the consumer agreed to borrow $400 and repay it on a monthly basis at an APR of 269%. Interest accrues on the account throughout the month and the consumer is required to repay a minimum payment amount, which is equal to accrued interest plus 3% of the principal amount. The consumer has made several payments on the account. However, similar to a credit card, the monthly minimum amount due is the amount required to keep the line of credit in a “current” status. As disclosed in the agreement, payments greater than the “minimum amount due” are required to pay off the line of credit. In addition, on February 1, 2024, the consumer took another draw on the account for $65, which subsequently increased the amount due in subsequent payments. If the consumer is having difficulty with payments or has other questions regarding the account, we encourage them to contact a branch or our online team to explore alternative repayment options.

  Customer response

  04/18/2024

   
  Complaint: ********
  
  I am rejecting this response because:

  They should help out do with refunds and help with their mistakes on their own terms 
  
  Sincerely,
  
  *********** *********

• Initial Complaint

  04/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  When looking at my credit report I noticed a negative account hurting my score that I had not noticed before,it states that I have a balance of $642 owed to 08 ********** ***** **** and the funny thing about it is that if they intended to try in some way scam me than you'd figured they might have used some intelligence into the time frame of this so called negative account balance that I with them "opened" on 3/05/2024 and "reported" on 3/15/2024 than that to me says that I was given approximately 10 days in which to pay the loan back and they sure didn't waste any time to issue it right before tax season was closing, I truly do not want to seek any compensation, only ask that it be removed and off of my report asap, thank you.

  Business response

  04/17/2024

  Upon receipt of this complaint, the Company immediately investigated. Our investigation revealed that the consumer took out a loan on August 9, 2019. That loan was issued by NCP Finance, with QC Financial Services of Texas, Inc. servicing the loan as a Credit Service Organization under the laws of Texas. That loan was not repaid and all collection efforts were exhausted. The account was sold to nationwide ******* ********* *** on August 6, 2020. The Company does not have visibility into ********** ******* ********, as it is unaffiliated with QC Holdings, but we have made them aware of the complaint.

• Initial Complaint

  12/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This complaint is directed towards LendNation in Madison, WI for their deceptive business practices, poor customer service, and rude employees. I arranged a loan with *******, which was originally for 13 payments of $168 that she explained to me in person. However, the loan terms changed during the loan, and the number of payments and interest increased! After explaining this to another employee named ******, she was extremely rude and would not allow me to speak to *******, who I arranged the loan with. She told me nothing could be done and it’s not illegal for them to change their interest rates during the loan. Additionally, store employees engage in harassing behavior by repeatedly calling, on occasion multiple times in one day!

  Business response

  12/15/2023

  See attached response and let me know if you need anything else.

  On December 12, 2023, QC Financial Services, Inc. (“QC”) received a letter from the Better Business Bureau of the Midwest Plains regarding a complaint filed by Mr. ***** **** relating to his refinanced installment loan with QC. On December 11, 2023, Mr. **** called into the branch and stated he was unaware of the thirtynine-payment schedule and believed the loan to be thirteen payments. Mr. ****** original loan is from October 19, 2022. He has refinanced on two occasions. Mr. ****** most recent refinanced loan is dated June 20, 2023. At this time, he signed a refinanced with QC in the amount of $1,567.17. He currently owes $1,915.63. On the first page of the most recent agreement, labeled “Consumer Installment Loan Agreement”, the federally mandated Truth-In- Lending Disclosures are listed. The listed items include: the annual percentage rate, finance charge, the amount financed, the total amount of payments and the number of installment payments. The rates and payments are clearly and conspicuously displayed. Throughout the written contract, these terms and repayment schedules are clearly stated several times. Although not a part of the actual contract, the last two pages of the contract consist of the Loan Repayment Schedule, which is included for greater clarity to the customer. This schedule lists the number of payments, the due date, the payment amount, and a breakdown of principal verses interest allocated for each payment. The first payment for this new refinanced loan was due on June 30, 2023. The biweekly installment payments started two weeks later. The payments will end on December 13, 2024. Mr. **** has missed several payments throughout his loan history with QC but would make his payments late or within a reasonable time. However, in mid-November and early December, Mr. **** missed two of his biweekly payments and has not caught up.

   

   

  Thank you,

  **** ****

  Business response

  12/22/2023

  See attached response and let me know if you need anything else.

  Thank you,

  **** ****

  Dear Consumer Relations,
  
  On December 12, 2023, QC Financial Services, Inc. (“QC”) received a letter from the Better
  Business Bureau of the Midwest Plains regarding a complaint filed by Mr. ***** **** relating to
  his refinanced installment loan with QC. On December 18, 2023, QC received a rejection of QC’s
  response to the original complaint.
  
  Mr. ****** complaint is that his payment amount for his biweekly payment went up, therefore, his
  number of payments should go down. Again, Mr. ****** original loan is from October 19, 2022,
  when he received a payout of $400.00. His biweekly payments were determined to be in the amount
  of $49.08. There were 39 total payments on this plan.
  
  On January 12, 2023, Mr. **** refinanced for the first time. Mr. **** still owed $446.53 on his
  original loan. Mr. **** decided to take out another $500.0 and refinance his existing loan. As such,
  Mr. **** then owed $946.53 on his refinanced loan. His biweekly payments were in the amount of
  $101.88. There were 39 total payments on this plan.
  
  Mr. ****** most recently refinanced his loan on June 20, 2023. At this time, he still owed $885.38.
  Mr. **** elected to take out an additional $681.79. The total for Mr. ****** loan at this point was
  $1,567.17. His biweekly payments are $168.68. There are 39 total payments on this loan.
  
  As stated in our prior response, throughout the written contract, these terms and repayment
  schedules are clearly stated several times. Although not a part of the actual contract, the last two
  pages of the contract consist of the Loan Repayment Schedule, which is included for greater clarity
  to the customer. This schedule lists the number of payments, the due date, the payment amount,
  and a breakdown of principal verses interest allocated for each payment.
  
  
  
  Mr. **** is now several payments behind, and his total payoff amount is $1,979.43. He is in
  delinquent status and needs to make a payment of $581.92 to become current with his loan
  payments. Mr. **** needs to call in to our office and discuss a payment arrangement.
  
  
  
  If there are any additional open items, please contact QC. Contact information can be found in the
  header above. QC is happy to discuss any part of this further.

  Customer response

  12/26/2023

   
  Complaint: ********
  
  I am rejecting this response because: ********** continues to engage in unfair/illegal practices. They’ve called multiple family members to disclose my loan information, in violation of federal and state laws. I request ********** to refrain from making contact with any relatives, friends, coworkers, etc. regarding the loan. They do not have my permission to contact anyone else about this loan.
  
  Sincerely,
  ***** ****

• Initial Complaint

  10/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On August 28, 2023 I went in ********** ***** **** gotten a title loan for $500 which I was told that it would not be sent off if it was lower than that amount it’s going on October. I paid out to get my title a week ago and they are telling me that they still do not have my title, it’s going on seven weeks now saying that it should’ve been there no longer than four weeks after being sent off I’ve paid for my title and they still have my property. I’ve contacted corporate and I will take further action.

  Business response

  10/13/2023

  See attached response and let us know if you need anything else.

  Thanks,

  **** ****

• Initial Complaint

  09/21/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  ********** has been attempting to reach me via phone 3 to 4 times daily. I have mentioned to them multiple times I cannot between the hours of 7:30am and 7AM Mon- Friday and 9am - 4pm Saturdays t(My work hours) take personal phone calls to my cell or even my office where I work. I have since received an email from ******** ******. Emails are easier ways to contact me and I even responded to the first one explaining the major issues that have gone on that have caused me to fall drastically behind on my payments, I'm not denying I have a loan with them in one bit. But, I have now attempted to respond to them to which I gained no reply just another duplicate email from the same rep requesting contact be made. In my email I explained the car broke down and money went to try to fix it, which has not yet been completed as no one can figure it out, and personal property tax on it. Then I have been having short checks due to medical issues and finally out of work for over a week due to a major surgery. I don't get the point in sending emails when they refuse to respond to the reply a customer sends them unless its a duplicate statement.

  Business response

  10/02/2023

  See attached response and let us know if you need anything else

• Initial Complaint

  09/19/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a call stating that I missed a payment. I stated to the people that I have no idea what they were talking about they stated I was missing payments of a loan that I acquired from them. I stated I haven’t received a loan nor any cash from them since the last time that I got a loan. No one in my family or anyone of my friends have put a loan under my name and I’m not going to pay for something that I never agreed to. I can’t even get into my account that is through them. Now they are harassing my previous references

  Business response

  10/02/2023

  See attached response and let us know if you need anything else

  Customer response

  10/02/2023

  
  Complaint: ********
  
  I am rejecting this response because: 

  I had nothing to do with the loan that you are referring to. The payments ended because I noticed that I was missing money to find out that it was coming from **********. As stated before I haven’t received a loan from them since earlier in the year. That loan was paid off and never intended to get scammed through them again. 
  
  Sincerely,
  
  ****** *******

  Business response

  10/12/2023

   

  On September 19, 2023, QC Financial Services, Inc. (“QC”) received a letter from the Better Business Bureau of the Greater Kansas City Area regarding a complaint filed by *** ****** ****** relating to her loan with QC.  QC responded to her complaint on September 29, 2023, which *** ****** rejected and restated that she did not make a loan out from QC.  *** ****** has stated that she has not received any money since her initial loan and is receiving calls about delinquent payments and not being able to access her account online. She is disputing that she took a loan out, paid it off and did not take out a loan on May 26, 2023. The timeline is as following:    1) On May 26, 2023, *** ****** took out an installment loan in a QC branch. Bank statements and identification were verified at the store, identifying *** ****** as the individual who was taking out the loan.  2) *** ****** was delinquent on this loan and refinanced the loan on July 6, 2023, which she did online.  3) In our system, by refinancing the loan online, this closed out her original store loan and created a new online loan. No money was dispersed to *** ******.  4) On July 7, 2023, *** ****** called QC and discussed the refinance with our call center. A recording of the call with *** ****** has been retrieved, wherein she discussed the refinance she had done online the previous day, was curious how the refinance worked, and our Customer Service Representative explained the refinancing process. The payments were lowered from her normal payment of $274.00 down to $234.65 through the refinance.  Her balance at the time was $1,883.67, from the original loan. During the phone conversation, *** ****** explicitly asked for another cash disbursement; however, due to her payment history, QC was unable to disperse any more funds.  5) No payments were made on the refinanced online loan.  6) On September 11, 2023, *** ****** disputed the payment she made on the storefront loan from June 6, 2023, which created a chargeback to QC. The cash was withdrawn from QC and given back to *** ******.  7) Because of the chargeback from *** ******, this action created a debt amount. When the debt amount opened in QC’s system, it was immediately defaulted, which notified our central collections department to begin the collection call process.       If *** ****** has any inquiries into how much she owes or is having any issues with logging into her account, she is encouraged to call into our central collection’s office at 1- 800-660-5542.  QC believes this letter responds to all complaints raised by *** ****** in her letter.  If there are additional open items, please contact us.  Contact information can be found in the header above.  We would be happy to discuss any part of this with you further.     

   

  Sincerely,    QC Financial Services, Inc. d/b/a ********** 

• Initial Complaint

  06/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Today at 9:15am I was contacted by Midland Recovery services ************ They claim I owe $1,200 or $1,266 for a loan from Quick cash holdings. I tried to ask questions to dispute and I was hung up on. I proceeded to call quick cash holdings and was unable to reach anyone. I left a voice mail stating I have never opened an account with them. I then called midlands recovery back and was told I supposedly opened an account in 2018 which I never did and was unable to get any information to dispute the charges and caller seemed very rude. I'm unsure how they got any of my information.

  Business response

  06/21/2023

  See attached response and let me know if you have any questions.

  Thank you.

  Dear Ms. *******
  On June 12, 2023, QC Financial Services, Inc. (hereinafter “QC”) received a letter from the Better
  Business Bureau of Greater Kansas City regarding an inquiry filed by Ms. ******* **** The inquiry
  relates to a loan agreement. Ms. *** does not believe she opened an account with “Quick cash
  holdings” back in 2018.
  Ms. *** is correct; in that, she does not have a loan with QC. She does not have an account, nor do
  we have any information on Ms. ***, after searching for her by name, phone number and email
  address. Although QC does not have an account or loan, QC would suggest trying to see if the loan
  is with another financial institution.
  We believe this letter responds to all inquiries raised by Ms. *** in her letter. If there are additional
  open items, please contact us. Contact information can be found in the header above. We would
  be happy to discuss any part of this with you further.
  Sincerely,
  ** ********* ********* **** ***** ********** 

   

  Customer response

  06/21/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* **** ****** ******** ******* * **** ******** *** ******** **** ** *** ******** ** ********* ** ********* ** ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ******* ***

• Initial Complaint

  04/14/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I took a credit line with **** ****** 6 months ago that totalled $1,000. my payments were to be around $250 on the 18th of each month. I lost my job & ended up missing 2 payments in a row & this morning April 13th **** ****** pulled $450 from my account. They added both missed payments, interest & everything to my principal balance so now I have a credit line showing I owe $2,000 & my payments are now suddenly $450 & being taken out whenever in the month they want to take it out. I spoke to the manager about this & she was to correct it after their new credit line was in affect April 1st but that did not happen, instead they pulled the payment & overdrafted my entire checking account. This isnt right. I cannot afford $450 a month payment when only $8 of that is going towards my principal balance. This isnt right what they are doing.

  Business response

  04/27/2023

  On April 14, 2023, QC Financial Services, Inc. (hereinafter “QC”) received a letter from the Better
  Business Bureau of Greater Kansas City regarding an inquiry filed by *** ****** ******** The
  inquiry relates to a loan agreement and missed payments. *** ******* wishes to know why her
  loan is still accruing interest and the payments involved.
  After review, we determined *** ******* signed a contract for a Line of Credit Agreement on
  November 18th, 2022. The account was opened and has an initial credit limit of $2,000.00 and the
  initial advance was $550.00. There were seven more disbursements on this account totaling
  $817.02 between the account opening in November through January. The total amount loaned is
  $1,367.02. In the Line of Credit Agreement, *** ******* agreed to grant a Recurring Debit
  Authorization to QC associated with her bank account. Under the terms of the agreement, **.
  ******* agreed that if any payment due is returned in full, then QC would be allowed to re-present
  the amount due for a period of 90 days following the payment due date shown on the statement.
  *** *******’s loan was due in monthly payments on the 18th of each month. *** ******* failed to
  make a payment on the loan in February, which caused: (i) the capitalization of the interest from
  the missed payment and (ii) a resulting increase in the payment for March of $424.99. On March
  18, 2023, the consumer’s Debit Card was charged the $424.99, which was returned immediately as
  unpaid. According to the terms of the contract, QC had the right to re-present the payment within
  the 90-day timeframe. On April 14, 2023, QC attempted to represent the returned amount of
  $424.99.
  The above-described process for the representment of returned payments is disclosed in the loan
  agreement and complies with the credit card operating rules. If *** ******* is having difficulty
  making her payments, our personnel at the store will have more information on how best we can
  be of assistance.
  We believe this letter responds to all inquiries raised by *** ******* in her letter. If there are
  additional open items, please contact us. Contact information can be found in the header above.
  We would be happy to discuss any part of this with you further.
  Sincerely,
  QC Financial Services, Inc. d/b/a **********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩