ComplaintsforQC Holdings, Inc.

• Initial Complaint

  01/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They raised the interest rate higher than i can afford and took money out of my account unauthorized they have been screwing people left and right they are not a good business to be accommodated with

  Business response

  01/31/2023

  Upon receipt of this complaint, the Company immediately investigated. Our investigation shows that on October 31, 2022, the consumer refinanced an existing intallment loan with us. Per her contract, her first payment was due on November 11, 2022. The consumer set up her account, providing a pre-authorized debit consent. When we deposited the consumer's payment, it was returned as unpaid, but it was represented on December 1, 2022, successfully. However, the consumer also missed her next two payments on, November 25th and December 9th. Each of these payments initially failed, but were represented successfully. On December 23rd, the Company was notified that the card associated with the pre-authorized debits was no longer valid. We have received no further payments from the the consumer.

  We note that over the course of the time that the consumer has utilized our services occasionally since 2019. Over the last four years, the Company has adjusted its rates, however, rates do not change once a loan is issued. The rate on the loan will remain the same rate throughout the time of the loan.

  We continue to be prepared to discuss with the consumer the ability to enter into a payment plan

• Initial Complaint

  01/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  never made a transaction, getting a flood of calls with rude people claiming i owed a unpaid debt to this company, ive reached out 2x with no response, the collection firm is refusing to provide me any information to dispute said debt.

  Business response

  01/31/2023

  Upon receipt of this complaint, the Company immediately investigated. Based on the information provided in the complaint, we do not a loan associated with the consumer. To confirm, QC Holdings, Inc. is not collecting on any loan for this consumer. We do have a record that the consumer called QC Holdings on January 17th, inquiring if he owed anything. We confirmed with the consumer that there is no loan or debt history with QC.

  The Company recommends that the consumer request debt validation from the entity attempting to collect.

• Initial Complaint

  10/20/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been a customer of ********** for several years while I was in Oklahoma and had ALWAYS had a very pleasant experience. I had borrowed from the **** *** ****** ** ******** ***** ** several times and then would renew online in just a few clicks with no issue when it came to payback. ( I attempted to log into ********** and also called the location to get the times I borrowed and how much but both avenues did not provide a complete list.) I left Oklahoma in August 2021 for another job in Texas and borrowed online by using the online portal like I always had... **************. This time I borrowed $2,000. I made two payments of $500 totaling $1,000 and then attempted to pay the $2,000 and was told it was over $3500. When I contacted ********** to find out what happened, they said the $500 were interest payments. This is not the same loan that I signed up with in Oklahoma where I paid an interest and quickly paid off the actual loan amount. ********** NOW says I owe over $3500, so in addition to the $1,000 I paid I will be paying a total of $4500 which is no where near the $2,000 I borrowed. I attempted to pay the debt in the second month and the $500 which I did not agree to and what I did not pay before did no go towards the debt. I was told the Oklahoma loan I applied for online for some reason wasn't the same as the Texas loan even though I went to the SAME website. This has now turned into a PREDATORY loan. After a clear and pristine record and good history with ********** now there is a mark on my credit record as a result of ********** breaching the contract, changing the contract and changing the rules and fine print even though I applied ONLINE like I always did before. I filled out the online appropriate paperwork like I always had and that was it. Upon the due date paid $500 and then paid another $500 and came to find out. I agree to pay $1500 meaning I paid a total of $2500 which is the appropriate amount. Considering legal action.

  Business response

  11/03/2022

  As noted in the complaint, the consumer was a long time Oklahoma customer, who then moved to Texas. As you are aware, the Company is a state licensed lender, meaning that we are licensed in each state that we operate in. As such, we must ensure that products offered by us as a lender or CSO, as the case may be, comply with the laws of the state in which the loan is issued. Additionally, we will only permit someone applying online to acquire the products of the state in which they reside. This fact is in line with larger questions of consumer protection and states' Attorney Generals, who wish to ensure that their residents only receive products governed by their state laws. Therefore, what a Texas consumer applies for a loan, they will only receive a product that complies with the laws of the State of Texas. On our website, we fully describe the products offered in Texas, along with all other states. In addition, the contract that all consumers sign when taking out a loan in Texas fully describes the rights and obligations of both the Lender, the CSO and the consumer. In short, it is illegal for us to offer the Oklahoma loan product to someone residing in Texas. We are happy to discuss further with the consumer, although they have requested no contact by the Company.

• Initial Complaint

  10/12/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Out of nowhere they sent harassing texts saying they were trying to locate me. Called the number it said to and even texted multiple times with no answer to either. Finally they called me. The guy was so hostile, he wouldn't let me talk, kept cutting me off while I was trying to reply and he just kept talking over me and getting louder. I asked if he could send me an email or letter verifying all the information and I'd make a payment when I had the chance. He said NO and the only way I'd get a verification email is to make a payment with him. It started to sound more like a spam caller when he was yelling and said I only had 3 hours to make a payment or they're coming after my wages. I tried to explain that I didn't have the money because of my kids health issues. He yelled saying he didn't care, over and over. He then said I had to make a payment right then and I shouldn't have borrowed the money. He originally said by 5pm I said I didn't have the money at the moment but he yelled saying they're coming after me and hung up on me. I'd like a transcript of the most recent call as well as the loan dropped since they won't even verify if it's legitimate or even let me complete a sentence without being hostile.

  Business response

  10/18/2022

  Upon receipt of this complaint, QC immediately investigated. Our investigation revealed that the account in question was for a loan taken out with the Company, which was defaulted, and sold in 2016 to ********** **********, our sole debt purchaser. We have notified ********** ********** of this complaint. There is also a possibility that this debt is being collected by another party, which we can neither confirm nor deny, because we no longer posses the account. We would recommend that the consumer request written debt validation, which will provide the consumer with the details of the debt and who is collecting on it.

• Initial Complaint

  10/04/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am requesting to file a complaint in regards to how I am being treated by the individuals that are calling me in regards to a payday loan from QC holdings IM willing to resolve this however their abrasiveness disrespectful threatening behavior is not OK I have asked on multiple occasions what do I need to resolve this issue and then they want to talk to you in a demeaning manner as if I am less than human because of a debt that I have and willing to take care of I would like to know how much I owe where do I need to send the payment to they are harassing me calling from different numbers leaving threatening messages as if they are scaring me and I do not appreciate it at all especially when I want to resolve the debt

  Business response

  10/18/2022

  Upon receipt of this complaint, QC immediately investigated. Our investigation revealed that the account in question was for a loan taken out with the Company, which was defaulted, and sold in 2016 to ********** **********, our sole debt purchaser. We have notified ********** ********** of this complaint. There is also a possibility that this debt is being collected by another party, which we can neither confirm nor deny, because we no longer posses the account. We would recommend that the consumer request written debt validation, which will provide the consumer with the details of the debt and who is collecting on it.

  Additionally, on October 4th, a company representative spoke with the consumer explaining the above.

• Initial Complaint

  07/22/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  QC holdings has been calling me relentlessly from different phone numbers harassing me about a debt they claim I owe **** ****. I want the harassment to STOP. I filed bankruptcy in 2019 and have not used a payday loan service. I have told them numerous times to stop calling me, yet I am ignored. All I want it for them to stop and remove whatever data they have on me. This is ridiculous.

  Business response

  07/22/2022

  Upon receipt of this complaint, QC Holdings, Inc. immediately investigated. Our research has revealed that the consumer previously borrowed from us on two occasions (2014 and 2016). Both of these loans defaulted and were eventually sold to ***** **** **** *********, not known as ********** **********, but we cannot confirm whether it was that company that contacted the consumer. Regardless, we recommend that the consumer request debt validation from the collector, which should stop collection until such time that the collector can "prove" the obligation that they are allegedly collecting on. We can confirm that the consumer does not have an obligation with QC and QC is not collecting on any accounts for this customer.

• Initial Complaint

  06/07/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I took a loan out through the ********** company, and am working to pay it back. Due to financial difficulties i had to miss a couple payments, and now they are calling and harrasing friends at their workplace, but I never gave out these friend's phone numbers to Lendnation. I would like them to cease and desist harrasing my community.

  Business response

  06/07/2022

  Upon receipt of this complaint, we immediately investigated the account. In the collections process, skip tracing methods were used in an attempt to contact the customer. The company has strict policies and procedures outlining the skip tracing and collection methods that are employed by the company and those policies and procedures are regularly reviewed to ensure they comply with all relevant consumer lending and, where necessary, collection laws. 

  Although the customer has not made such a request directly to the company, due to the customer's statements in the complaint, we have marked the account as do not contact for the references and skip tracing, per the customer's request to you.

  If there is anything else we can provide in response to the complaint, please do not hesitate to let us know.

   

  Thank you,

  ****

• Initial Complaint

  05/20/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have a loan with the company. When I got it ***** knew I would have to refinance it because I had it on the wrong weeks. Now I am being told that I can’. I have had a loan before and never had this issue. I was laid off and did not have any income for 3 months. I am trying to beget everything back on track and I am not being allowed to move my loan to another store or refinance.

  Business response

  06/03/2022

  Upon receiving this complaint, we immediately investigated the account. It appears that Ms. **** is current in her loan. She has made all payments due to date. If there is an issue with the timing of the due dates, it is very likely that we will be able to refinance the loan, just as Ms. **** did on February 7th, and align due dates to what is desired. Ms. **** last contacted us on May 2nd, but our Area Manager for the area will reach out to Ms. **** to discuss her options.

• Initial Complaint

  04/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  4/2/2022 I applied for a loan and keep getting a denial from them and do not know why.

  Business response

  04/05/2022

  April 5, 2022
  
  
  *** *** ****** ****** ******** ****** ******* ****** **** **** ** **** ****** ****** ***** **  ***** ***** ******** ****** ********* *********** *** ********* *** ********
  
  Dear Ms. *****,
  
  On April 4, 2022, QC Financial Services, Inc. (hereinafter “QC”) received a letter from the Better Business Bureau of Greater Kansas City regarding an inquiry filed by Ms. ***** ****.  The inquiry relates to a denied credit application.  Ms. **** wishes to know why her credit application was denied.    
  
  After review, we determined Ms. **** received the Equal Credit Opportunity Act required Adverse Action Notice that stated her credit application was denied and advised her of her right to request a specific reason for the denial by following the instructions in the letter.  As the Notice stated, Ms. **** has the right to request a statement of specific reasons why her application was denied by contacting QC within 60 days of the date of the Notice using the information below.  Once received, QC would provide Ms. **** with the statement of reasons for denial within 30 days after receiving the request.
  
      QC Financial Services, Inc.
      **** ******* ***     ******* ****** *****
  
      Toll Free: ***** ********
  
  To date, QC has not received such a request from Ms. ****.  Though, in response to this inquiry filed with your office, we have initiated the process on Ms. ****’s behalf.  She will receive a statement of the reasons for her denial within 30 days.  
  
  We believe this letter responds to all inquiries raised by Ms. **** in her letter.  If there are additional open items, please contact us.  Contact information can be found in the header above.  We would be happy to discuss any part of this with you further.  
  
  Sincerely,
  
  QC Financial Services, Inc. d/b/a LendNation

• Initial Complaint

  04/01/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This company is terrible. I took out a payday loan and paid it off a few times and reloaned when i need to. I stopped by the local store to reloan and the lady behind the counter said that the company had a different type of loan that would better suit me and and said this would be great for me. I trusted the lady which now i wish i didnt because she didn't explain the loan to me and me be a trusting person took her work that the loan would be good, gave me a little extra money and she said after a few payments it would be paid off. I didnt know that the few payments would be like 38 biweekly payments of 175 dollars and that for the 1st year of payments goes to interest only nothing goes to paying off the loan, but the last 12 or so payments goes to paying off the loan. I have made over 26 payments and the 2000 i borrowed I still owe over 2000. so if you take the 26 payments times the bi weekly payments of 175 I have paid 4550 on the loan and when i pay the rest of the biweekly payments the 2000 dollar loan will cost me over 6400. So what the lady behind the counter should have told me is the loan is terrible for me and only benefits their company. I feel i was misled and I will never do business with this company again. I tried to reach out to the corporate office about 10 times, no response until a week ago when a customer service rep called me because i found a different email and sent my complaint to them. I stopped by the local office and the lady there went over my payments and shcedule which looks like i will get it paid off in ausgust. It also shows that i paid off the loan in august of 2021 and reloaned in march 2022. I told her i didnt payoff and she said she will have to find by paperwork which is in boxes in back office and she will find them and call me and let me know. I know i didn't refinance and it has been going on a month. She said i would have to call corporate and corpoate said they cant help me the local store where will help but i cant get hel

  Business response

  04/07/2022

  April 7, 2022  
  
  *** *** ****** ****** ******** ****** ******* ****** **** **** ** **** ****** ****** ***** **  *****
  ATTN: ******** *****, Complaint Coordinator
  
  Re: Complaint ID: ********
  
  
  Dear Ms. *****,
  
  On April 5, 2022, QC Financial Services, Inc. (hereinafter “QC”) received a letter from the Better Business Bureau of Greater Kansas City regarding a complaint filed with your organization by Mr. ******* ********.  We have reviewed the complaint, investigated its substance, and determined there was no wrongdoing.  The details are as follows:     
  
  The essence of Mr. ********** complaint is that he took out a loan with QC Financial Services, Inc. DBA ********** (hereinafter “QC”) in March 2021 and later became displeased with the terms of his loan.  He states the loan is not good for him and he was unaware of its terms at the time he entered into the loan agreement.  He further states he does not remember entering into a different loan with QC in September 2020 or paying it off before eventually originating a new loan with QC in March 2021.     
  
  First, QC’s lending practices, including its loan rates, charges, and application of payments, are permitted by Nevada law.  QC operates in compliance with Nevada Revised Statutes Chapter 604A.  QC is licensed by the State of Nevada to offer its loan products under this Chapter.  The State of Nevada regularly audits QC’s operations and QC works closely with its regulators to ensure its operations remain compliant with all applicable laws, rules, regulations, and ordinances.  
  
  Next, attached to this letter, please find Mr. ********** signed and dated loan agreements (both the September 2020 loan agreement and the March 2021 loan agreement).  As you can see, Mr. ******** signed the September 2020 agreement in person and in ink.  He electronically signed the March 2021 agreement (please note, all consumer’s confirm their identities using their phone number and social security number before e-signing).  As you can also see, Mr. ********** loan agreements include the federally required TILA disclosure and the payment schedule on page 1, which outline the cost of the loan and payments due.  Also on page 1 of both loan agreements, please see the Promise to Pay and Charges and Payment paragraphs, which say all borrowers are free to pay in part or in full at any time, early payment may reduce the total interest paid on the loan, and, even if paid late, QC caps the total interest that can accrue on a loan at the amount stated in the TILA box.  In other words, Mr. ******** could have paid his loans in full at any time and paid less interest.  Mr. ******** received a copy of his signed and dated loan agreements at origination.  
  
  Mr. ********** loan documents also include the Loan Repayment Schedule (also attached).  As you can see, the Loan Repayment Schedule includes a breakdown of each payment to principal and interest and outlines the principal balance remaining on the loan after each payment due date, assuming all payments are made on time as scheduled.  QC also provided Mr. ******** a copy of each Loan Repayment Schedule at loan origination.    
  
  At each loan origination, QC also completes what we refer to as a “loan closing review” to ensure borrowers understand their loan and contractual obligations.  The loan closing review provides an overview of, among other things, the loan, the borrowers obligations under the loan agreement, the terms of the loan, the payment schedule, the application of payments, and the borrower’s right to pay the loan in part or in full at any time without charge, fee, or penalty.  As with all borrowers, QC completed this review with Mr. ******** before he signed his agreements.  Upon completing the review, Mr. ******** chose to sign the agreements.  Therefore, Mr. ******** understood the loan, the loan’s costs, and his obligations under the loan agreement before he signed the documents and received the loan proceeds.           
  
  Then, with respect to Mr. ********** comments about application of payments to principal and interest, please see the Application of Payments section on page 2 of the loan agreements.  Each payment was applied according this methodology and in alignment with Mr. ********** Loan Repayment Schedule.  Additionally, as you can see from Mr. ********** Transaction History, he made his payments late on multiple occassions.  As is outlined in Charges and Payments section of the loan agreement, late payments will result in more interest being paid with each minimum monthly payment until the cap on interest is reached.  
  
  Finally, as demonstrated above, Mr. ******** also signed both the September 2020 loan agreement and the March 2021 loan agreement.  He paid the September 2020 loan in full on February 26, 2021.  Six days later on March 4, 2021, Mr. ******** originated the loan that now remains due and payable.  
  
  In total, our investigation of this matter demonstrates, prior to signing his loan documents and agreeing to the terms of the loan, Mr. ******** was fully aware of the loan’s rates, charges, payment schedule, and all other terms, which QC lawfully charges in the state of Nevada.  After reviewing QC’s loan offer, Mr. ******** chose to sign the agreement and receive the loan proceeds. He made a fully informed choice.  At no time did QC or any of its employees mislead him as to the loan terms or the cost of the loan, and QC cannot find any wrongdoing with respect to this situation.   
  
  If after reviewing this letter and the accompanying documents you still have questions or concerns, please let me know.  I would be happy to discuss any part of this with you further.    
  
  Sincerely,
  
  
  ***** *****
  Regional Manager
  QC Holdings, Inc
  
  **********         ***** ******** *******              ***** ********

  Customer response

  04/08/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
  
  Complaint: ********
  
  I am rejecting this response because:if the regional manager can give me his email address I will be more than happy to send him my Feb 2021 bank statement showing him that I never paid off the loan in 2021 and then take it back out a week later or when ever he said I took it out. I am still waiting on the local office to show me my paper work that she said I signed in person. I know my signature and will be able to tell if I signed the documentation where there is no way I did. This is almost a mute point anyway because with their lack of response over the past few months I will have this paid off this year unless it magically reloans itself. 
  
  Regards,
  
  ******* ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩