Business ProfileforTrident Inns & Suites, Inc.

I booked this hotel through pricline.com/booking.com for the 4 Aug. 22, this is there cancellation policy: - Cancellation & No Show Penalty: An amount equivalent to 1-Night will be charged on your card in case you cancel after the Free Cancellation Window ends or in case of a No-Show Thanks again for choosing Trident, and we hope to see you next time you're in town! Once we checked into our room 319, We were told the elevator was not working, once we got to our floor, by way of stairwell on the way up there was dirty underwear in the stairwell, a dirty mattress in hallway, 1/3 of hallway block of because they were spraying for bed bugs (per the review we had read earlier) exit door was not secure people standing or sitting in hallways, pool dirty and a damp smell through out. So we decided to check out the next day 5 Aug. 222. But they refused to refund our money for the last 2 days. This really is the roach motel where you check in but you can't check out. But we check into the Days Inn for our last two day and had to file complaint with our CC company. I went back and forth between priceline.com/booking.com And Trident trying to get this resolved but to no avail. This hotel alone with priceline.com/booking.com need to be investigated for deceptive practices.