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            Business ProfileL & L Tree Service

            Tree Services

            Current Alerts For This Business

            Pattern of Complaint:
            "BBB files indicate that this business has a pattern of complaints concerning Contract Completion Issues and or Refunds. On January 20, 2023 & February 13, 2023, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of  February 13, 2023, BBB has had no response.”

            Contact Information

            1404 Easy St.

            New Iberia, LA 70560

            Get Directions
            Visit Website
            (337) 577-6376

            Customer Reviews

            1.8/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            9 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            1404 Easy St., New Iberia, LA 70560
            BBB File Opened:
            9/15/2020
            Business Management
            • April Adams
            Contact Information

            Principal

            • Toby Latiolais, Owner

            Customer Contact

            • Toby Latiolais, Owner
            • April Adams
            Read More Business Details and See Alerts

            Customer Complaints

            9 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/04/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I contacted Land L tree services on 2/25/24 for a tree removal. Once they came out and gave a quote, he stated they could start right away. After speaking with ***** she sent sent an invoice for a deposit. The deposit was paid and they started the job on 2/26/24. Each day I was told that they would finish the following day. My neighbor informed me that they were sleeping on my porch so my spouse visited our home to verify. The crew member told my spouse that the worker was worn out because the tree had almost fallen on him. At some point they requested $300 more for a dumping fee that he said he did not put into the payment. I paid $300 more and the city came out to dump the tree instead of them removing the debris. I tried contacting the owner and his wife because they said they would come back and never returned, but no one answered or called back. I have filed a dispute with my card company because the tree is still standing and the debris covers my front lawn.
            Read 8 More Complaints

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jolee S.

            05/10/2024

            Minus five-star review for L&L Tree Service owned by April and Toby Latiolias. I hired them to trim some trees in my backyard on the condition that they were insured. I gave them $1,000 up front cash. Toby said that his crew would be out that afternoon; they never showed up. I have never seen people vanish so quickly from a job site. They stole my $1,000 and caused me $300 worth of property damage. They were hired on the assumption that they were insured. They were not insured and falsified insurance documents. I have the insurance document that they falsified and I also contacted Mr **** ***** of Complete Insurance out of Broussard Louisiana and he gave me a statement saying that they stole money from him also. I will be taking them to City Court Franklin Louisiana. These two people April and Toby Latiolias owners of L and L Tree Service physical address *** ** ***** Street Loreauville Louisiana 70552 have to be put out of business, these are some evil people that have caused a lot of pain with other people also when I research them on Yelp. When you look at them on Facebook they have a good rating but I will change that. Cowboy J**** S*****
            Read 4 More Customer Reviews

            Local BBB

            Better Business Bureau Serving Acadiana

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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