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            Business ProfileBig Chief Automotive, LLC

            Auto Repairs

            Contact Information

            9929 Florida Blvd

            Walker, LA 70785

            Get Directions
            Visit Website
            (225) 665-0070

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            9929 Florida Blvd, Walker, LA 70785
            BBB File Opened:
            5/4/2012
            Years in Business:
            14
            Business Started:
            10/19/2010
            Business Started Locally:
            10/19/2010
            Business Incorporated:
            10/19/2010
            Type of Entity:
            Limited Liability Company (LLC)
            Contact Information

            Principal

            • Mr. Richard Cragg

            Customer Contact

            • Mr. Richard Cragg
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Choosing a mechanic for auto repair and service

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Nicholas J

            05/20/2022

            I had my truck towed to an auto shop for some noises the engine was making, the shop it was at couldn't fix it and suggested big chief, I had my truck taken to big chief where it sat for nearly a whole month because the mechanic couldn't figure out how to send pictures to the warranty company and never informed me or the warranty company of the issues. I personally had to send the pictures for the mechanic. The warranty company eventually processed the claim and had a new engine sent to the shop. The warranty company is reimbursing me for 19.2 hrs at 75 dollars an hr, which is the national average of what it cost and how long it takes to replace that specific part. The mechanic is charging me 30.2 hrs of labor at 125 dollars a hr. This is unfair and unethical in my opinion. Im 2 whole months without a vehicle at this point and can't afford to get it back.

            Big Chief Automotive, LLC Response

            05/31/2022

            I sent the pictures to the warranty company, but I didn't know it didn't go through until the company called me. That was the most of time truck sat. Now for the 30.2 which is a lie because I charged 22.7 hours at Pro Demand hourly rate guide for engine R&R and 4 hours of diagnostic at $125.00 which is the normal rate around here. Look at your receipt. They are using Alldata which is a step down from Mitchell. And he got his vehicle back on 5/26/22

            Customer Response

            06/03/2022

            The truck sat for over a month. Not knowing is no excuse, the truck was in the care of the auto shop and they should've stayed on top of the work and stayed in contact with the warranty company for the amount of money I was charged for the repair. I've had this repair done before and it was 2000 dollars more than the first shop. I will not return to it and advise any in the area to avoid at all costs.

            Local BBB

            BBB of South Central Louisiana

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