Business ProfileforCurry Automotive, LLC

I am a customer of Curry Honda in ********. I purchased a 2016 honda crv from them. When I purchased the car it came with a wheel lock set and a rack in the trunk that had tools for the spare tire. The rack was made of a black foam like material and had a space on it for each tool. The wheel lock tool was on top of the rack as well. Recently while repairing a flat i noticed some things missing. My wheel lock tool was gone which I needed to get the wheel lock off. I was also missing the foam tool rack that came with the car. Instead, my tools were placed in a sack and put next to the spare tire. I called the company to explain the situation and spoke to several people. I tried to get someone to come with a wheel lock and they told me they do not send techs out. After pushing they finally sent someone. This person had to go back and forth twice to find a wheel lock tool to get the tire off. I showed him that I was missing the lock tool and the rack. Afterwards I spoke to service reps, a service manager and the building manager to get the materials replaced. Everyone I spoke to was very condescending and made it seem like the situation was my fault. I was told the mechanics do not use customers tools and they would not have gone in my trunk. However, in the past they have replaced tires for me and put the spare back in the trunk which would require someone moving things around in my trunk and putting it back in its place. I explained to them that its highly possible that someone took these things out and forgot to put them back in. They kept giving the same excuses and even suggested that I possibly left my car open and someone stole the rack and wheel lock. I was told i needed to show them what was missing despite already showing the tech that came to my home everything that was missing. I was told until i showed them what was missing it would not be replaced. I missed 2 days of work for this between getting the tire off and getting a new one ordered and installed.