Business ProfileforJanus Automotive Administrators, Inc.

A little over a year ago, on March 2, 2023, I financed a pre-owned MazdaCX-7, along with a Janus extended warranty at *************. During the time that the vehicle was running, I made sure to keep up with regular oil changes and various repairs when needed. I retained all of the receipts as directed. A couple of months ago the car started misfiring and the check engine light started to blink. After taking it to my regular repair facility I was told my car would need a new engine, so I promptly called Janus customer service and found a shop nearby within their network. This was on the 10th of June. **** ********** Did their own teardown and diagnosis to confirm that in fact I would need a new engine, the cost of which would be in access of $10k. I was also informed that the Janus warranty would only cover up to the cash value of the car and that was $1600. I called the dealership and spoke to Dylan in finances. He put me in touch with the warranty rep Paul and Paul told me that I must have my car towed to ******* ***** for the repair bc he talked to the Admin (Joe?) in ********* and agreed I would only pay for any extra oil, fluids etc. everything would be covered. I was grateful. Had to pay **'s $400 out of pocket for the diagnosis, car towed to **. I emailed all of my receipts to Paul and Tony R at **** and waited a week for the go ahead to get a rental car. I got the rental and sent Paul my rental receipt that he then said he would submit for reimbursement (never got it) Talked to Paul mainly through many text messages* gradually losing patience. week 4 passed and I let Paul know that Tony R said he sent the estimate for approval July 1. no response- engine not ordered. Paul responded that he thought my car was done by now and I should ask why he wasn't informed which struck me as odd. Then Paul stopped texting and blocked my calls. another week then yesterday my claim was denied doesn't make sense. I did my due diligence. I feel like I was mislead.