Business ProfileforAdvanced Restoration Services, LLC

I was referred to this company by my homeowner's insurance, who had approved a claim for repairing water damage (internally) on my ceilings. I suspected the roof had an issue and inquired further about obtaining a new roof from the same company. I met with the owner (Juan R*****) and signed a contract to redo the roof, for a total cost of $10,500 (completed in April 2021). The whole point of purchasing a new roof was to ensure that no further water damage would occur. The roof cost was paid for out-of-pocket and not covered by insurance. After the roof completion, I noticed new water stains (on my ceiling) in the dining room and in the living room. I immediately called the company and asked them to come out and take a look at the problem. A temporary resolution was completed, but ultimately I was told that the issue was my dormers and I had rotted wood that needed to be replaced. Four months later, I hired a separate company to replace my siding and indicated that special attention needed to be taken around the dormers. While the siding was being completed, I again had water stains in my living room (this was as of August 2021). This time I did not call Advanced Restoration because I was under the impression that the dormers were the issue. The other company indicated that they believed that the flashing was not installed correctly or it was not installed at all by the dormers. At that point, there was no way for me to substantiate whether this was true or not, but given that the entire house siding is new and all rotted boards were removed, the dormer issue was corrected. As of February 2022, I again had new water stains in my living room in the same location where they were before. I immediately contacted Advanced Restoration and told Juan that this needs to get corrected ASAP. A resolution is still pending. I would not recommend using this company to anyone as the owner does not operate in a professional manner.