Business ProfileforT-Mobile USA, Inc.

Judging from all the other complaints and reviews, I'm not the only one this has happened to. I've been with this company for almost 4 years and Metro (a subsidiary) for several years before. About 2 years ago a friend and I went into a t-store to put her on my plan and get some new phones (Mine was an upgrade. At the time I had three lines total.) We talked to a young man about what the options were. He told us we could get 2 (two) ******* S23's, (Supposedly worth $799.99 a piece) for free if we signed a 2 (two) year contract for 4 (four) lines for around $165.00 a month or so (I can't access the account to give you actual amount, so some amounts will be closely estimated). We agreed and paid taxes and activation fees for the phones. In less than 2 weeks I received a big bill. After talking to the kid we made the deal with. He turned us over to his manager/sup, because he couldn't figure out the problem. In the midst of talking to her, she gets fired! So you can see this has been a problem from day 1! Recently we have been talking about switching carriers. We call the comp. and asked what we had to do to unlock phones. He told us that one of the phones fell out of promo status, because of all the switching us around they told us we had to do, without telling me. They said we would have to pay $133.36 to pay off device so that it could be unlocked. *** up with this **** I paid it. The next month I received the bill and it stated we still owed for the phone! I call them and at the end of all that was said and done. They said the phone was paid for, and unlocked, and they would pay the mos. bill for my troubles. Leaving me a balance of $-7.12? I didn't argue! I got a great deal from another **** so I took it, but when I tried to port the second #. The Phone was locked again. Call this *** and they tell me I have to pay another $133.36 to unlock it. This *** lies, deceives, makes false statements, and is totally not transparent. Do not recommend having service with.