Business ProfileforAdvantage Appliance Repair, Inc.

On August 5, 2024, repairman **** came to my home to replace a new knob extension in my Bosch stove. In doing so, he broke the glasstop of my stove. I was unaware of this problem until the job was over and he stated that the fix was not without casualty. It was only then that he told me that he broke the glass stovetop and that he could not do anything about it. He said that I should fill it in with silicone. I paid for the stove k*** work that was done, but I contacted the company and stated that I wanted the stovetop replaced since it was in perfectly good condition when **** started the job. The representative (*****) initially said that there was nothing they could do. I stated that I would be considering my options which may include a small claims court action. I have not done this yet. I received a call from ***** on the same day indicating that he ordered some silicone to fill in the area. I expressed my concerns about the appearance of such a patchwork fix (because this area is on the most visible part of the stove), and he indicated that he guaranteed that I would not even notice it. I told him that I would think about it but that I really wanted the glasstop replaced. I responded to the company on August 6, 2024 indicating that I will want the stovetop replaced, that I am hoping they do the right thing and replace it (since they broke it), or I would be forced to expend the cost myself to replace it and seek reimbursement from Advantage through all means available to me. They did not respond in the timeframe that I requested. Advantage broke a perfectly good glass stovetop and I would like them to replace it. The stove is otherwise in excellent conditions. I have no other issues with it and I expect it to last for a long time. As it stands right now, the front part of the stovetop has a very sharp area where the glass is broken. I realize that replacement of a stovetop is expensive, but I expect them to replace it since they broke it.