Business ProfileforWright Touch Solutions

Summary of complaint: Wright Touch Home Solutions installed an oven appliance on 4 Oct 2022 resulting in a functional issue - blocking a nearby refrigeration appliance from opening - did not resolve it promptly, and refuses refund. The installer misrepresented the installation on 4 Oct 2022 in order to get installation "approved" and take payment. Timeline:4 Oct 2022 - Installation conducted 4 Oct 2022 - Issue reported by customer to business, told to wait for "a few days" for resolution 17 Oct 2022 - No contact from business; customer resolved the issue separately to regain access to refrigerator, asked business for partial refund of fair value for the resolution 25 Oct 2022 - No contact from business; customer recontacted business asking for refund 1 Nov 2022 - No contact from business; customer again recontacted business asking for refund 1 Nov 2022 - Business claims customer did not give business chance to resolve (2 weeks)1 Nov 2022 - Customer reiterated ask for refund, pointing to the facts: * business approved unit and location for installation with pre-installation check * installer misrepresented installation by not disclosing the fact that the installation disrupted the refrigerator * business set expectation of resolution in "days" but did not resolve it in a timely manner Wright Touch Home Solutions has repeatedly tried to deflect responsibility pointing to the manufacturer's unit sizing and the kitchen layout, even though they were contracted to navigate these exact complexities and they conducted a pre-installation check and approved the unit and location for installation. Customer had to take action to resolve the functional problem on his own and is seeking partial refund in the amount of $200.Attachments:* Receipt