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          Cyberonic Internet Communications, Inc has 1 locations, listed below.

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            Business ProfileCyberonic Internet Communications, Inc

            Internet Services

            Contact Information

            544 Pleasant St

            Worcester, MA 01602-2723

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            Email this Business
            (508) 753-4545

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 26

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            544 Pleasant St, Worcester, MA 01602-2723
            Email this Business
            BBB File Opened:
            2/19/2002
            Years in Business:
            26
            Business Started:
            10/1/1998
            Business Incorporated:
            7/28/1998
            Type of Entity:
            Corporation
            Business Management
            • Mr. Kamran Parvin, President
            Contact Information

            Principal

            • Mr. Kamran Parvin, President

            Customer Contact

            • Mr. Kamran Parvin, President
            Additional Contact Information

            Fax Numbers

            • (508) 831-7325
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/31/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            On or about 07/20/2024, my internet went out, I called them everyday for 4 days they finally sent out a new Sim card which took 4 days to arrive. It arrived coveted in an oil of some sort, it didn't fix the problem, I called them again on a Sunday they were to escalate it to tech support and call me on Monday. I called them at 11 am est on Monday and finally they called me back at 12est. I again did everything they asked including taking the modem into town and plugging it in at a store there. They decided to overnight me a new modem which should have arrived on Tuesday but is scheduled to arrive on Saturday. Meantime I work from home and am about to lose my job because I have no internet and can't work. We pay them 249.00 a month for internet. And paid them 500.00 for start up.
            Read More
            Read 4 More Complaints

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Daniel F

            07/26/2024

            charge me on the 26th and they choose to charge me on the 3rd and continue to charge me a extra 92$ then when I call they say they will have to disconnect my service if I file a complaint

            Cyberonic Internet Communications, Inc Response

            08/06/2024

            Thank you for bringing this matter to our attention. We take all customer concerns seriously and appreciate the opportunity to address your experience.

            I want to assure you that our billing system is designed to process recurring automatic charges on the same day each month, unless a customer specifically requests a change. It's not possible for someone to randomly alter your billing date or charge you an extra $92 without proper authorization.

            Regarding the threat of service disconnection for filing a complaint, I can confidently say this is not our policy or practice. We value customer feedback, including complaints, as they help us improve our service.

            As the manager, I'd like to personally look into your account and resolve this issue.

            Please contact me directly at *************** or ***************************** so I can investigate this matter thoroughly and ensure it's properly addressed. We're committed to providing excellent service and finding a satisfactory resolution for you.

            I look forward to speaking with you and resolving this situation.

            Sincerely,
            ****
            Manager

            Read 2 More Customer Reviews

            Local BBB

            BBB Serving Central and Western MA and Northeastern CT

            More Info on Local BBB

            BBB Reports On

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