Business ProfileforSMO Energy

July 2023-SMO tech came out to our home to service our AC unit which was not working. The techs looked it over and said it was low on coolant. They asked if they could put the necessary amount of 2 lbs in the unit. We said yes. Then they said they couldn't fix it because it needed a part. They would have to order it. A day later the office called and advised that the part was no longer available, therefore, they couldn't fix it. They offered to send a salesman out to discuss a new unit install which would have cost us approximately $10K to $12K according to the person/s who called to arrange it. Our unit was only 10 years old and was put in by SMO by the previous owner. We decided to get a second opinion and he was able to get the *** valve, which they said wasn't made any longer and repaired our unit. Our air is the coldest it has ever been. They sent us an invoice of $394 for 5 lbs of coolant when we only received 2 lbs. After extensive talks with their customer service/manager, we are NOT paying for anything. We have since canceled all agreement contracts and any contact with SMO. AUGUST 2023-I own my parents home with my sister who also has SMO agreements. She called to schedule an AC service, the tech came out, serviced and left. Her AC then stopped working. Another tech came out and told her that her unit was old and they don't service R22's. He came in the house to look at the thermostat because she told him she was having trouble with it and put new batteries in it because she thought it might help. He looked at it and said it was OK. He advised she needed to contact the office to schedule a salesman for a quote for a new unit. Because she and I own the property together, she called and told me. We had a second opinion and it was a BAD THERMOSTAT. He replaced it and her AC is working great. I COULDN'T BELIEVE WHAT I WAS HEARING!! IT WAS LIKE A RECORDING - SAME SCAM. If I didn't live this, I wouldn't believe it. BEWARE-DON'T USE SMO!