Business ProfileforShady Grove Fertility Reproductive Science Center

I signed up for the Share Risk 100% refund program at Shady Grove Fertility on 05/22/2022. Deposit was 27,850. Completed one IVF cycle, 17 embryos. Had two frozen embryos transfers using 3 embyros in total leaving 14 embryos left. Unfortunately, I ended up having 9 blood transfusions and a hysterectomy at 19 weeks due to placenta accreta on 01/27/23. On 7/12/23, I requested a Patient Withdrawal Notice to withdrawl from the program. On 7/18/23, I received a phone call from Shady Groves asking multiple times if I was sure about my decision to thaw and dispose of my embryos. I stated I was since I can not financially afford moving forward with a surrogate. They messaged me confirming my decision I made over the phone and that they will the share risk team know. About an hour later, I get a patient withdrawal notice form with the refund amount of 4800  and 0 as the remaining embryos in storage. I sent another message the same day asking to explain the form I received since I was expecting the full refund as I was going to thaw and dispose my embryos. On 7/19/23, my husband and I signed the forms to thaw and dispose our embryos. Since 7/21/23, I been requesting to get the Patient Withdrawal Notice form corrected. On 8/8/23, they sent me another form with 25,750 as the refund amount and 14 embryos remaining in storage. I message them on 8/8/23 stating that the remaining embryos in storage should be 0 since we had signed the forms to dispose them on 7/19/23. They said that they are aware, however I needed to sign the form to process the refund. I stated I was not going to sign a form with wrong information on it. I haven't heard back from them since.