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            Business ProfileUS-Appliance.com

            Major Appliance Dealers

            Contact Information

            111 Corporate Dr

            Auburn Hills, MI 48326-2921

            Visit Website
            (877) 628-9913

            Customer Reviews

            1.3/5

            Average of 10 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            12 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            111 Corporate Dr, Auburn Hills, MI 48326-2921
            BBB File Opened:
            12/10/1999
            Years in Business:
            25
            Business Started:
            2/1/1999
            Business Started Locally:
            2/1/1999
            Type of Entity:
            Sole Proprietorship
            Additional Contact Information

            Fax Numbers

            • (248) 364-0701
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            12 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/31/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            I ordered appliances and kept getting the run around in when the would be shipped and delivered. That finally happened my microwave came damage and they will do nothing to rectify the issue.
            Read More
            Read 11 More Complaints

            Customer Reviews

            10 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Erin B

            09/12/2024

            Ordered on the phone, order was apparently never received in their system, despite my order being taken over the phone by the manager of the sales department, R. So it felt really great to have given my credit card info over the phone and then to not receive a confirmation number. I contacted their customer service department twice to see when I might receive confirmation but was told my order was never placed and was told to wait for my order to process? I responded that I would like to cancel my order. They did however retain my card info and attempted to process the order I wanted cancelled. I had to cancel the charges to my card and spoke with R. again to tell him directly to cancel the order. Felt like a scam, or just an abysmally run business.

            US-Appliance.com Response

            09/13/2024

            Good day ****************,We are very sorry to hear you felt as though US-Appliance.com was a scam. We have been in business since 1999 and our parent company since 1963. Once your order was submitted to order processing, our system received an error with your credit card. Our sales manager called you and advised there was a problem with processing the order. As requested, we cancelled your order as you informed him you found the appliances locally. We sincerely apologize for any inconvenience this may have caused.
            Read 9 More Customer Reviews

            Local BBB

            BBB of Detroit & Eastern Michigan

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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