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          Freedom Motors USA has 1 locations, listed below.

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            Business ProfileFreedom Motors USA

            Van Conversions
            BBB accredited business

            Contact Information

            740 Watkins Rd

            Battle Creek, MI 49015-8695

            Get Directions
            Visit Website
            (800) 625-6335

            Business hours

            9:00 AM - 6:00 PM
            Business Hours
            9:00 AM - 6:00 PM
            9:00 AM - 6:00 PM
            9:00 AM - 6:00 PM
            9:00 AM - 6:00 PM
            9:00 AM - 6:00 PM
            Closed
            Closed

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            Customer Reviews

            3/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            10 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/21/2011

            Years in Business: 37

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Freedom Motors USA is a manufacturer and retailer that offers a line of wheelchair accessible vehicles in the US.

            Products & Services

            We developed an assortment of rear and side-entry wheelchair accessible vehicles such as SUV's, cars, trucks, and vans that cater to the lifestyles of their customers. We manufacture in Battle Creek, Michigan, and deliver nationwide.

            Business Details

            Location of This Business
            740 Watkins Rd, Battle Creek, MI 49015-8695
            BBB File Opened:
            5/29/2001
            Years in Business:
            37
            Business Started:
            1/1/1987
            Date of New Ownership:
            2/25/1997
            Business Incorporated:
            2/25/1997
            Accredited Since:
            4/21/2011
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            9:00 AM - 6:00 PM
            T:
            9:00 AM - 6:00 PM
            W:
            9:00 AM - 6:00 PM
            Th:
            9:00 AM - 6:00 PM
            F:
            9:00 AM - 6:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mrs. Cortnie Dykstra, CFO
            Contact Information

            Principal

            • Mrs. Cortnie Dykstra, CFO

            Customer Contact

            • Mrs. Cortnie Dykstra, CFO
            Additional Contact Information

            Fax Numbers

            • (269) 223-7110
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            10 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/12/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            My Father a disabled Navy veteran worked with *********************** at your company and bought a 2023 ***** Travese 2 months ago. He was told by the salesperson that if he no longer needed it they would buy back. My wife tried to contact the company on 3 occasions and did not receive a return call. My father called from the *********** without a return call. The car was delivered and driven 40 miles prior to my Father becoming ill. It was paid in full and my father said the company always called back prior to him getting the vehicle. Is this the way your company treats a disabled veteran ??? A call back to say how can I help you while you are in need might be in order. I am very frustrated by your customer service *****************************
            Read More
            Read 9 More Complaints

            Customer Reviews

            4 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ty B

            05/05/2024

            ....to date, I have had a great experience with this company...I am a left-leg amputee, professional, and I wanted to drive myself around with my mobiity scooter 6 years ago...the Kia Soul option from FMI was ideal...bought it off the website, got it delivered to Texas, have had only minor issues, all of which were addressed by the FMI warranty at a local handicap-repair shop (Mobility Works)...after the 3 year warranty expired, whenever I did have an issue, the Production and Service Managers (I've dealt with two) both went out of their way to assist with some minor issues, part replacements, and advice...this little van allows me to transport myself alone, continue working, seeing my family, and getting out into the community (for physical reasons, I can't use a prosthetic leg)...All in all, I am very, very pleased with my experience with FMI over an extended period of ownership. The original price was very reasonable, compared to other van options, and my gun-metal gray little Soul is pretty stylish to boot-and still going strong.
            Read 3 More Customer Reviews

            Local BBB

            BBB in Western Michigan

            More Info on Local BBB

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            BBB reports on known marketplace practices.

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