Business ProfileforPro-Vision, Inc.

Terrible product. My department bought in car cameras and body cameras in July 2019. Installed in the vehicles by pro vison. A year after install I found out the trigger for one of my squads is not functioning correctly resulting in video not being recorded. Company representative blamed the department because it took a year for us to report. Took me multiple calls and 2 months for them to fix the error their installer made. The body cameras (BC300) we purchased did not even make it to the half-way point of a 5 year contract.. Our first camera went down with a battery issue within 6 months which they replaced. The second camera went down with same battery issue by the November 2021. In December 2021 we purchased a new BC400 camera which fell off my vest in the vehicle breaking the top screen. I attempted to get this camera fixed by the company at the cost of my agency, I was told they do not fix their cameras and since I admitted it fell off my vest they would not warranty the camera, I was then told I would have purchase a new $600 camera because glass could not be repaired. I was told by their own techs the battery life on the BC300 is terrible. All of my BC300 cameras had the same battery issues. A 1 year warranty on a camera with a battery that only lasts for maybe a year & half and can't be changed out. Provison has blamed my department multiple times for their sub-par equipment and customer service. Provison as attempted to do very minor things to rectify some of the issues. These minor things I was told is exceptional customer service that is above and beyond according to my saleswoman. I have had trouble getting call backs from supervisors and even had to pay shipping both ways, If you are in the market for cameras this is not the company to use. Look at the reviews in other locations on the web. They all say the same thing about their product & customer service.